Rolling Rack Boutique — Local services in Phoenix

I went into this store after shopping at PINK and H&M. After having no problems at any other store, this stores security system beeped at me as I was entering. I had two employees come up to me asking questions and looking in my shopping bags from other stores as if I stole from them even though I had just walked in for the first time seconds before. They told me to leave and go back to the stores I shopped at and have security tags taken off. There were no security tags on any of my previous purchases. I told them that I would just stay because it was only this store that had an issue and I was already inside. My friends and I were then followed around the store by the employees. My friend picked out a dress she was planning on trying on and as we were looking around at more stuff, an employee took the dress from her and put it in a dressing room as if we were going to run out of the store without paying and she wanted to stop that from happening.

While my friend was trying on her dress, the employees continued to watch me and follow me around. After my friend came out of the dressing room showing off the dress, they continuously asked us if we were still shopping. Hello? She's still in the dress. While getting back into her personal clothes, I looked around at the rings in the store. An employee came up behind me and said "excuse me" I got out of her way thinking she was just trying to go around me, but no. The employee then went into the ring case and picked some out for herself. I gave up in shopping and decided to stand in an open area so the employees would leave me alone.

When my friend went to check out, the cashier told her to wait so she could check out another employee buying rings from the store. For a place that seemed very enthusiastic about us leaving, it was funny that they made a customer wait to check out so an employee could go before us. They then proceeded to stare at us as we left and I overheard them deciding whether or not to stop us and check our shopping bags for stolen items. Though they did not, good thing.

This experience was horrible and made me feel like a criminal, as if I would steal your overpriced resin art and millennial clothing anyways. I will not...

I don't typically review stores too often and I have shopped at this store before and loved the items. The prices are pretty high but I like supporting small businesses. However, I went tonight to look at a two piece set I had been thinking about and had a really bad experience with the sales person working the store. Her behaviour made it obvious she thought i was going to steal or damage something. She was constantly watching me and moving right beside me, not even exaggerating, she was like two feet away from me slightly organizing the hangers right after I looked at them. I then asked to try on some pieces and if I could just go use a room. She took the clothing from me and I just thought she would count what I had as stores usually do but she walked me to the fitting room and hung the clothes, it was uncomfortable. Then she kept speaking to me as I was in the fitting room which was uncomfortable as well, especially because I have a lot of anxiety with trying clothes on due to a previous eating disorder. While I was in there she kept sparying a disinfectant or deodorizing spray on three different occasions. It also made me feel anxious and uncomfortable, I had just left a twelve hour shift so I became paranoid about haven taken off my shoes. I tried on some shoes too and she sprayed the seats I was on as well. I can't assure my feet didn't have a smell but I know I didn't overall have odor as I put on deodorant and perfume a bit before and I work inside so I don't sweat. I wasn't feeling buying anything after all this but decided still to because I really loved a dress so I started to take out my phone to pay but I recently changed phones so I hadn't set up my Google pay. I stood close to the checkout point (while I tried to get my card back on my phone) because I already felt she thought I was going to steal and didn't want her to get unwarranted suspicion. I was taking a while and she asked if I was ready so I explained I was trying to set up my card and she SNORTED/LAUGHED, it was so weird. I didn't end up being able to set up my card but I'm kind of glad, the girl made me feel so wrong...

I’m starting this off with saying, that I am not one to complain nor leave reviews on google with a low-rating. I want to begin with the fact that I received an item as a gift for Christmas from Rolling Rack Boutique from a family member. I called multiple times to this exact store and explained the situation on how I simply wanted to exchange the item I received, and explained it was a seasonal item! I was told I could bring it over, and it would be used towards an item in the store. I live about 45 minutes away from the nearest location, but didn’t find it an issue as I was told this would be done. I came in, and was immediately told, “yes!” happily by a very nice employee. I spent an hour in this store as there was so many cute items, I was actually going to spend even more than the gift was even priced at. I had two items I was checking out on, only credited $20, and was going to end up spending $80 towards this small business. After an hour of looking for items, trying things on in the fitting room, I was told right at check out that the owner said “no.” I even tried explaining that I would buy more items just if she credited the $19.50. She again said no, that it couldn’t be done. What a shame, I wasn’t asking for a refund, just simply a credit and they could still sell the item as I saw they were still putting the same sweatshirt on the racks. I wish I was told no from the start; instead I drove out almost an hour from my home, spent an hour at this shop, and got my hopes up after my arm was filled with two really cute items EACH priced at $50. I’m not going to sit here and say these items aren’t worth my money as I respect a small business, as I’m also a small business owner. However, I will never allow greed and money hungry motivates to take over my own. Again, a simple “no” from the start would’ve been fine. Yet, I’m walking out feeling sad and disappointed as I was shopping and trying clothes on for an entire 45 minutes to an hour. I wish I was mad, just purely sad and...