GameStop — Local services in Phoenix

I come at 6:15pm and there’s a “be back in 30 minutes” sign on the door I waited for no less then 5 minutes and a lady comes out and starts locking it behind her, so I ask her how much longer and that I wanted to do a phone trade in. She tells me that she’s not working (cash in hand probably just cleared the register of the big bills) and says a man her employee will be back in about 15 minutes. I wait another 25 minutes it’s 6:50 when he comes out of pizza patron and starts unlocking the door doesn’t acknowledge that I’m even their leaning against the pillar and goes in and locks the door 2 minutes later he comes out there’s now 3 different people waiting and one the guys is like how much longer “25 minutes from now he says” and starts walking away and I’m like yo I’ve already been waiting for over 30 minutes doesn’t acknowledge me and walks back to the pizza patron comes out 3 minutes later pizza in hand and is like what do you guys “want and I can tell you if I have it.” The other guys go and then I say I want to do a trade in for my iPhone 13 Pro Max. And he says “ my touch pad on the machine isn’t working I can’t do trade ins” really you’re manager that just left wasn’t made aware of that? Waste of time hate this location it’s always something here I live 4 blocks away I like the closeness I can ride my bike faster then I can drive my car there most of the time with the traffic but seriously get your store together. Buy a new...

My husband likes this place and really all Game Stops are pretty much the same. Their stores are all kinds small and cramped. You don't want to be in one when there is a lot of other people in there or you might feel claustrophobic. But,the one and maybe only thing that is different from location to location is the "used games and game stations,etc. that they have since its all based on what people come and sell to them. All the employees have been very polite and helpful. I like that they all are very knowledgeable in games and everything that goes along with them. If they happen to not know the answer to your question,they don't hesitate to ask a fellow employee whom always seems to have the correct answer. I like that game stop employs people who are into what they sell. Update: I still think the same about this GameStop. Today we just took in some old games and an controller that we never used and they only took like 2 of the games and the controller since it was fairly new and unused but we only got like $18 for all of it. Which was okay since we needed the cash like super bad. GameStop is just like any other place. They have their good days and their bad days but they mostly have...

Let me tell you something, I had already made a stop at another location and after a valid denial of a return on a pair of headphones, I went back to the original store, the one I had purchased the headphones at the day before and was greeted by a gentleman named Matthew. See, what I didn’t know, and this was after I just got done complaining about the service I got the day before was, that Matthew was the man I had been dealing with.** what I’m trying to point out is that this man not only took what I had to say with a genuine ear, continued to be hospitable( while I ran my mouth), opened the store when it was clearly closed, excepted my apology (didn’t have to) when I realized that it was just me having a bad day yesterday and it had nothing to to with this man at all, (need to check my head space). Matthew worked with me still, and went above and beyond with the level of costumer service he provided and my hat is off to this man for how he presented himself the whole time. He didn’t have to help me but he did anyway. Definitely return here for...