Paddy O' Furniture — Local services in Phoenix

Usually don’t take the time to post reviews - good or bad. However, a very recent experience with Paddy O’ outlet store in North Phoenix was enough to push me here. Purchased some chairs and a love set with their ‘Bliss’ cushion upgrade. After delivery, we noticed a significant difference in the four cushions density when sitting on them - significantly different. Called Kevin (Manager) the next day. He promptly asked if we could bring them up and to see what we they can do. Upon arrival on Monday, he listened to us, looked at the cushions, and agreed there was a difference. Offered to have us try multiple cushions that were in stock, and we were able to find four that matched in seating experience. Also brought a back cushion with us that had a very small hole. He replaced that cushion without question. Very positive experience. Would...

Ever since we stepped foot in the door at Paddy O, the team was there to assist us every step of the way. From Rebecca who took care of us until the pandemic, to Mitch, both of these individuals have gone above and beyond. I know since the COVID-19, some of the the staff diminished, and that is sad to say: but Mitch Wright has been a great help trying to coordinate everything with our move from Illinois to Arizona. Please know we appreciate what he & everyone has done to make our upcoming move, a great experience. I can call or text, and within minutes; I have a response. Great customer service, follow-up. If you are in need of outdoor patio furniture & accessories, Paddy O by far is the place to shop. Please know these individuals deserve recognition. The Bell Rd Staff is...

I am a repeat customer and will continue to choose Paddy O'! Amazing furniture aside, the customer service is what really drove this review. If I could give them 10 stars I would. I bought an umbrella four years ago, recently moved and realized the other day the movers broke the base of the umbrella. They were able to locate the part that I needed as well as the appropriate tools. I do not know the guys name but he walked me through the process of replacing the part and at no time did they try to "up-sell" me to a new umbrella or professional installation. All in all I was at their store for five minutes, replaced the part just as fast and have a happy family enjoying some poolside...