Ashley Store — Local services in Pinellas Park

Where do I start? Let’s start at the beginning. I had a very nice associate help me at the store and show me the different models for a couch I wanted to buy. I came back the next day so my wife could give me a final approval. When I come into the store, another sales associate asked if we needed help and I said “I was just there yesterday and another associate had helped me. We’re just taking a look at what we saw.” She said “no problem. Let me know if you need anything.” Then another associate comes over and he asked me if we needed anything and assisted me with questions about the furniture. In the middle of going over options, I told him that I was working with another sales associate and I had her card and said her name and he kind of brushed it off. Then at the checkout process, I took her card out of my pocket and I said this is who helped me decide on purchasing this couch and he said “it’s too late for that” and took the card and put it in his pocket. After paying, and I’m walking out the door, the sales associate from the day before sees me and says “oh you came back?” And asked if we bought something. I said “yes and I gave him your card.” Turns out the two sales associates snaked the sale out from under her.

Next issue: we schedule a delivery date. I get a text message from the delivery service Chatbot telling me they’ll be there in the morning and I asked if they can come later towards the evening because they deliver up to 7 PM. They said they cannot schedule a specific time only a specific day. Then the chat bot started repeating itself and was giving misinformation. This became increasingly frustrating as I was in the middle of work and here I am arguing with the chat bot.

Finally, a customer service representative calls me 45 minutes later and they also informed me that they cannot schedule a three hour delivery window for a certain portion of the day. After going through the sales process, the chat bot, being told they couldn’t accommodate a 9 to 5 work schedule I decided to cancel the entire order altogether. The associate says they canceled the delivery, but I need to call my store directly in order to be able to cancel the order.

Next issue: So I hung up that phone call and called the store directly per their number on Google. At which point I had to deal with another automated menu that did not give me the options to speak with an associate. So I ended up with someone in the Philippines that also told me that they could not cancel my order. And it will take up to 2 business days for the cancellation department to call me.

Snakey sales associates, a sub par AI assistant, multiple people to speak with to cancel an order … I’ve had enough of this place. I’ll give my money to someone else that cares about their customers enough to make the process smooth...

Part1: NOT ABOUT THE ONLY DELIVERY Purchased a living set from Ashley’s on 11/19/2024 with a delivery date of 12/4/2024. After patiently waiting and taking time off from work for a delivery that never arrived, I called customer service to inquire about the delivery. I was then told that on 12/4/2024 that the item was not in stock and will be arriving at the warehouse on 12/11&12/12 and I was automatically scheduled for 12/17. That day did not work for me, I rescheduled it to 12/20. On 12/19 I received notification that I had a delivery window of 0800-1200; I did not call off work because I knew I would get a courtesy call with a 30-minute window. At exactly 0800, I received a call from the driver asking me if I was home because they had arrived. I asked him why I didn't receive a call stating you were on your way because I just clocked into work. He was very dismissive and stated that he was leaving, and I responded back by telling him no you're not, I am coming for my furniture. He said he couldn't wait, and I told him to call his supervisor. While he was doing that, I was hauling a** to get to my home. I received a call while in route from someone from dispatch stating she told them to give me a 15-minute window, but that wasn't needed I arrived in 8. Two men started delivering the furniture and once he got to my chaise, he came to tell me that there was a whole the size of a basketball that was in the back of the couch, and he had to return the item. He got on the phone with dispatch to inform them, and he took pictures. Dispatch then informed me I would have to wait again for another delivery date, and someone will be reaching out to me. Once again, I must wait for something and be inconvenienced. Now days go by, and I reach out because I haven't heard from anyone and that is when they told me the earliest, they can do is 1/17/2025. I said absolutely not! get me a supervisor. The supervisor was then only able to put in an email to request an earlier date. I again had to make another phone call because no one was calling me back with an update and when I was notified, I was scheduled for 1/4/2025, which was fine because it would not inconvenience me. Now the day of delivery 1/4/2025, I had a window of initially 1345-1745 which was what I had to accept since I was...

Do NOT buy a warranty and save yourself time. Do not buy from this company at all!

Store manager resides to answer a phone call in store when customer service center says you need to contact them. Back and forth answers and fingers pointing.

Rick is store manager and Ron was the associate that answered the phone to tell us that store manager doesn’t accept calls from customers.

Even with a sold warranty- that the store sold us- they will NOT help us actually at all with replacements. With OR without warranty. They won’t even sell them to us.

The couch started falling apart within the first 6 months- and it’s falling apart again.

TERRIBLE guest service experience (AFTER) you are all done signing everything and have issues. Save yourself money. Most honest review experience I’ve written, so hopefully someone will take it seriously.

Added to review from above:

Had to go through customer service #3 phone number- spoke with Alex- and yes, it’s a fake name. Gave me a huge run around of “I can not help you” asked if I could then speak to his supervisor, was on hold for 32 minutes- and “Alex, came back and said no, what I told you is accurate. We can not do anything for you. I asked so she’s refusing to speak to me about this entire customer service experience and couch cover issue!?? “Yes sir” then I asked then tell me how much replacement covers are so I can order them at THIS POINT. “Sir that’s not what you wanted to begin with” - “Alex”

“Well (Alex). You are in customer service so maybe, just maybe- to de escalate this call so we all have a better day- give more options then just No” -me

after 3 hours- of being transferred to 5 different departments and numbers- finally got someone that could actually order replacement covers- mind you- he sounded like he just woke up from a nap- $70! That’s IT!!!?? All of this nightmare- for $70!!!????? You got my LAST $70 in my entire life moving forward. Instead of making this right and or providing great customer service- you can keep your faulty couches and accessories. Learn what’s a good lose and what’s not a good lose. $70 or customer (future/current)

Never buy from this company. Read the other low reviews. They’re...