La Quinta by Wyndham Pinellas Park St Peterburg Clearwater — Hotel in Pinellas Park

Everything seemed fine at first, staff was polite, not extremely professional, but definitely polite. I booked my room through a third party, expedia, for 3 nights and when I arrived I simply gave my credit and I.D. and I was handed the keys. I wasn't sure how long our length of stay would be, but after the 3rd night I extended for another night with no issue. The 5th day I needed to extend again, this time the staff at the front desk was so rude, suggesting that if I was going to stay another night I could not book through a 3rd party or I was going to be charged a 75.00 incidental fee. This was not my first extended stay at this Laquinta but I had never been told this before. When I asked her about it she said it had always been the policy, in a very rude demeanor. So, for the next 5 nights I booked directly through the front desk. On my 11th night it was suggested that my card declined, so I gave them a different card and told them I was only charging the current night on that card. It was around 6 pm as I had recently left work. The manager told me that was fine and that if I needed to extend again just come to the desk before 6 pm the following night with the card I wanted to use to extend my stay. I made the reservation for the extension for the next day before I left the counter. While at work the following day I was left a voicemail message by the staff saying I was being kicked out, in those words, for non-payment. When I asked the staff to run my card over the phone she refused and said you should have paid by noon, it was 1:00, so I was being kicked out and could not extend for another night. When I asked to have the manager call me, they refused.... I spent over 700.00 within a weeks time and to be treated with such hostility and arrogance was mindblowing.... Not to mention the floors in the rooms were filthy, and there were ants and roaches. I sprayed the room myself and brought in my own cleaning supplies. I never even complained to them about the issues, but was kicked out without even receiving a courtesy call requesting payment.... After 11 nights in your hotel, that was the least the staff...

Quite possibly the most Dreadful experience. I went to get ice and a snack from the lobby at 11:00pm I am a diabetic. Ice machine broken and vending machine wouldn't take bills nor could a credit card be used. Found out when returning to my room my key wouldn't work. I was lockednout of my own room in a very unsafe neighborhood with people of questionable character hanging around. The Graveyard night shift were very accommodating to me. Ryan, Chris and the security guard Tim were so kind and helpful in getting me to another room safely and Ryal brought me snacks since all of my personal possessions included ingredients my medication, car keys, purse and phone were locked in my room. The staff had no master key to let me I. My room but I did appreciate their help in keeping me safe. No one was available from management, locksmith or even maintinance to get me on my room. In the morning I was told by the very unfriendly and rude desk person Dominique that she had no idea when anyone would come in to help me. I asked her to Google a phone number of a local friend that would come to pick me up and after asking her several times in which she kept ignoring me she finally said she couldn't get me any help. I asked to use the computer or the phone to which she ignored me again. When I went back to the room they gave me I called the police and when they came there they Google the number for me on their car computer and had my number in less than one minute!! She had a very poor attitude and was extremely rude. The night shift before did far more in 15 minutes than she did in 2 hours. I was jerked around and put back and forth from everyone in the hotel saying that the one before me needs to help me. I was finally let in my original room by a very mind maintinance man and Martin the supervisor was kind and got me a refund. Ryan, Chris,Tim and Martin, you all are the best but I will never stay in this hotel again because of other rude staff members and the fact that the hotel is not equipped with a master key in case of...

Do not ever stay here. Literally negative 10 stars out of five. The room smelled awful, room 118. We had to spray perfume until we fell asleep just to mask it. There was a huge wet spot in between the bathroom and the second bed. No idea what. Luckily we were only there for 7 hours (weren’t supposed to be here anyways: flight was cancelled and had to get a later flight). This was the only hotel we could find with a vacancy. We booked our stay through Hotwire, and when we got there they didn’t have our room reserved and we had to put a card up for the room. Then it took over two weeks for either Hotwire or the hotel to refund me. Both refused from the beginning blaming the other company. The hotel finally admitted that the employee working was not supposed to have charged the card anyways and refunded it. As I told them, it is not my job to track down payments from their “trusted” third parties. Hotwire is at fault for not allowing the payment to go through, and the hotel is at fault for taking the payment anyways. I called the week after my stay and Sergio told me that he was going to process the refund that day. A week later I called back and spoke with Raj who said there was no refund started. I was (with good reason) upset with both companies, and will easily admit I raised my voice at the hotel, but the way they spoke to me was still uncalled for. Michaela (according to Hotwire representatives) told them that my card was never charged at the hotel, even though I had proof that it was. Then when I called to confront her she hung up on me. Then Dennis refused to leave a note for the manager who was supposed to have handed the situation that morning. He also refused to provide me any further contact information, such as a district manager or franchise/corporate number. He continuously talked over me during that conversation. Wyndham rewards said they had no access to the receipts and I would have to contact the franchise to settle this. Worst overnight stay...