Kane's Furniture — Local services in Pinellas Park

Update 3: Not once was I offered a cash refund for the issues. I was only offered store credit and I think for the sake of both parties it’s better we don’t conduct business with each other. So if they agree to the dispute filed with Wells Fargo I’d be happy to remove my review.

Update 2: After more than a week of radio silence one of their reps tried to get a hold of me. I called back and I spoke with the “customer service manager” I guess. She was reaching out to try and offer me in store credit after I had already filed the dispute, making up some excuse that she finally researched and found the set to be of poor quality. No I won’t take your store credit, your furniture quality has plummeted and your customer service is awful! I tried to get a hold of them for well over a week and genuinely tried to work with them but they work at a glacial pace and they simply don’t care. The rep then got frustrated on the phone that I couldn’t wait an eternity to get a resolution and was upset with the fact I already filed a dispute, she got defensive and said “I think I’m going to disconnect the call now.” These people are far below the standards of being called “professionals.”

Update: I tried to work with these people unlike what the comment from Kane’s suggests. After a trip to the store I’ve come to the conclusion that their quality has just gone completely downhill. The floor model for the set we just purchased is also broken of which I took plenty of photos. They ended up sending a tech out to the house to look at the set and was told “that’s just how it is.” I didn’t realize falling through the couch was how it’s supposed to be. They then promised they would make it up to me within 48 hours of the tech stopping by. Never heard from them. Called twice was told they’d call me back, never did. Called again and was told the manager had left. I’ve gone ahead and disputed the charge with the bank. DO NOT SHOP AT KANES!

This is the second review I’ve had to write this year about Kane’s Furniture. Let me start out by saying that Kane’s used to be a wonderful place to shop and I couldn’t rant and rave about them enough. Back around April I purchased a new living room set including a couch, loveseat, chair, 2 side tables and a coffee table. The quality of the in store models was much different than what we actually received. When we initially got it I was disappointed and told it couldn’t be returned. With a family of 4, all adults, no one being rough with the furniture, no nonsense at all as we take very good care of our belongings as we spent good money on it all. The bottom of the couch and loveseat supporting the seats has already torn on both ends resulting in the two end seats of the couch to sink in so extremely low it’s uncomfortable. The chair is an odd ball and has this odd effect where when you sit in it, the support under it is bizarre so it shifts side to side and you almost have to balance yourself in the chair to be comfortable in a way. All of the tables seem to be so low quality, you can most certainly find something of higher quality at a much more reasonable price at Target or IKEA. I could not and will not ever recommend anything from Kane’s ever again. After my other experience with them earlier this year they’ve just completely gone downhill it’s such a shame. And honestly, I don’t know how this can be resolved as Kane’s simply doesn’t care, once you swipe your card and you sign the paperwork you’re done and out of their hair. Please actually read through reviews on Google, real ones, not just the ones that rant about their sales agent the second they leave the store. Also check out their BBB reviews, it will show you they don’t care about their customers or the quality of their furniture. They never resolve anything for you. Like I said in the beginning, I used to rant and rave about them all the time, I still have an older set that I spent LESS money on that is still standing strong. Please don’t waste your money here, it is not worth your time or stress; shop elsewhere, you will be a...

I honestly don't know where to begin. My husband and I purchased a bedroom set in January of '24 at the St. Pete/Pinellas Park showroom. We were wanting a king set and Jared, our salesman, quoted us for a queen in writing. That is where the problems began.

After being being approved for financing, Kanes did not want to honor the quote we were given, and we were told they would apply a discount of 20% for an up coming sales event, that would reflect on our account. We were also told a delivery date of the end of March.

Fast forward to April, still no furniture, or returned phone calls. We were finally able to reach "Q" who is a manager at that location. Apparently, our credit line had never been funded with our order so we did not have any furniture being held for us at their warehouse. Q had to cancel our order completely, and create a new one with the agreed upon terms. I also spoke with Jay, the store manager (which I recently learned is no longer with Kanes) We were given a delivery time of beginning of May.

The first week of June, after several phone calls and zero answers, we received a phone call from the warehouse saying our furniture would be delivered. GREAT!! We schedule delivery and one of the pieces was the wrong color. The delivery crew advises the warehouse of the mistake, and we were told there was a mislabeled box and again, we would have to wait until stock arrived, but we would be one of the first on their list.

August arrives, the FINAL piece is delivered. Apparently the delivery crew was on the struggle bus that morning. As they were bringing the chest in, some of the varnish rubbed off leaving us with a scuffed floor. After several phone calls, and a rude delivery crew, our floor was scheduled to he fixed, and it was. The easiest piece of this whole experience.

That same week in August, I called Kanes corporate office. We have zero faith in this company's ability to retain customers much less own up to the less than professional way our order was handled. I spoke with Michelle Hunton, and after a nearly 30 min phone call with her, she promised she would send an email to her supervisor about extending our terms out an additional year hoping to restore some of our faith in Kanes.

Well, it is now September 18th, after NOT hearing back from Michelle, I called her this morning. She had ZERO recollection of our conversation. She backpedaled through notes on our account (which there are a ton) trying to cover up that she had indeed dropped the ball. She also stated that our complaint had been closed out, meaning nothing was going to be done, and I was told "we cannot meet your expectations, have a good day" and I was abruptly hung up on. Well, my husband and I work hard for our money, and we chose to spend it at Kanes. I never imagined this is how we would be treated. I now have the name of yet ANOTHER Kanes corporate employee, and I will push to have my concerns heard!! Honestly, 1 star is generous.

In response to the below: nice backpedaling, I never CHOSE any reward, nor were we made aware of any "REFUND." Stop trying to cover up YOUR mishandling of customer orders, as well as their finances. Social Security numbers were involved with this transaction. NOTHING was explained by your corporate office when we spoke on the phone this morning. So clearly things are mishandled at the corporate level as well. Send us the proof that a refund was...

A Disheartening Encounter at Kane's Furniture: A Reflection on Misleading Sales Tactics and Customer Service

It is with a heavy heart and a discerning eye that I recount my lamentable experience at Kane's Furniture, drawn in by the allure of an enticing 20% discount, only to be ensnared in an intricate web of disappointment and deception.

Under the guise of a generous promotional offer, I ventured forth to Kane's Furniture, hopeful of acquiring a coveted piece of furniture at a reduced price. Regrettably, my aspirations were met with a series of equivocations and elusive maneuvers, ultimately denying me the very benefit that had allured me to their threshold in the first place.

In the pursuit of my rightful discount, I engaged in weeks of earnest deliberations with a representative named George, grappling with the notion of paying full price or forgoing my cherished selection. In a curious turn of events, it was mandated that I escalate my concerns to a higher authority—a manager by the name of Jay, who, despite promising to rectify the situation, seemingly failed to honor the initial 20% discount. Instead, an offer for a lesser 10% deduction was extended if I committed to a two-year term.

Having weighed the options with an air of reluctant acquiescence, I acceded to the latter proposal. Nevertheless, even with my compliance and an in-person endeavor to re-sign the required paperwork, the assurance of the 10% discount remained elusive, much like the mirage in a desert.

Time marched on, and my patience was tested during the protracted wait for the furniture's arrival, knowing full well that a backorder situation contributed to the delay. Alas, the day finally arrived when my prized possession graced my abode, only to be followed by the harsh realization that I had been charged the full and unreduced price.

Dutifully, I sought resolution from the custodian of my predicament, Jay, who offered to rectify the matter by orchestrating a credit transaction with the lender. the resolution remained but a distant promise, as the redemptive credit eluded my account like a specter in the night.

Moved by my disillusionment, I conveyed my dismay through a candid one-star review, sent via their follow-up email. This, in turn, elicited a voicemail from Jay himself, seemingly bewildered by the continued dissatisfaction, as he believed the matter to have been resolved—an irony not lost on me, as the resolution remained in a state of ephemeral vanishing.

In the spirit of candor, I must admonish Kane's Furniture for employing alluring yet opaque sales tactics. Such insidious practices, albeit veiled in fine print, betray the purported devotion to customers, tarnishing their reputation and leaving behind a trail of disenchantment. A truer display of earnestness in customer care would eschew the shadows of subterfuge and embrace the light of transparency.

Thus, I beseech Kane's Furniture to heed this admonition, for it is the duty of an establishment to exemplify integrity and veracity in all their dealings. To forsake the illusory paths of deception and instead pave a road of authentic engagement and unwavering sincerity shall truly elevate them to a realm of genuine excellence...