Planet Fitness — Local services in Pinellas Park

I’ve been coming to this gym On and off for years. The gym is great and Cleaned daily, The price is pretty great and they offer different types of memberships. But throughout my time of coming to planet fitness I’ve had a problem with Hassan at the front desk. I have a black card membership, Which entails you getting a free guest in whenever you want. The first time I got somebody in They filled out the information on their phone, and I was unsure of how it worked so I just scanned my code and we tried to walk through. This was my first interaction with Hassan. I am all for people doing their jobs, And I respect that. But as we were walking through, he kind of aggressively stops us (Which is completely fine The aggression was unneeded though) Then I explained to him that we had filled out the information and he Properly showed me how to do it. So I didn’t think much of it after that. My second encounter, I was trying to ask him a question about my black card membership if my guests get to use The Hydro massage And tanning bed and before I can get the question out he was like “nopeee”. I was a little offputting that I couldn’t get My question out, but I still didn’t think anything of it And thanked him for his help. This last time I went to the gym I do not appreciate help me and my guest were treated. I use my black card membership to get one specific friend and basically every time we go. I had sent him a referral code Which gave him a free day pass. He had not used the day pass since Every time we go to the gym I’m always there So I just scanned him as my guest. Today, my other friend asked me to come to the gym With My best friend. I told them that I will get them in as Guest and told my other friend to just use his free day pass. When we got up to the counter, he said there was a problem, but then looked at his computer And was like oh no, never mind you’re good. With having previous small issues With him before I did walk off and say something a little bit snarky. So he followed my friends who males Into the locker room And told him he was not allowed to use his guest pass But he’s basically going to let it slide this time. He waited for him outside while he was changing. It feels like because I said something snarky Instead of saying something to me, he went and said something to my guests… When I went up to the counter to ask him about it, he told me that his guest pass had been scanned multiple times and that’s not true. And when I asked him what happened in the bathroom He said he simply told him this pass has been scanned too many times and he’s going to cancel it? I mean, it’s a day pass it expired already since we scanned it right? I think the whole altercation was unnecessary, especially because he did not relay me the information correctly because my guess said that is not the conversation that was had in the restroom. His response is he’s just doing his job.. Which I’ve been completely understanding But to follow them into the locker room to tell them, there’s a “problem” But we still were given entry to the gym As we did nothing wrong. If there was a problem, he simply should not have let us in But after we walked up from the front desk and he followed them into the locker room Seems like he was trying to be intimidating. Following someone into the locker Room because you didn’t read your computer right And have an altercation for no reason it’s just unnecessary. So please management Please talk to Hassan about His attitude/intimidation tactics because I’m not...

I've been going to planet fitness in Pinellas park for about 6 months now and I never had an issue other than not being told straight forward all the fine prints and annual fees, I signed up as an elite member to have access to the fitness classes, massage beds and body enhancer. My first problem I had with this service was being told to go into a room and start the body enhancer session and never having it be turned on... so I undressed and stood inside the machine for about 5 minutes until I realize it was never turned on by the front desk. I had to completely redress myself and tell them to please start the process. This wasn't that bad. Things happen, but today I went and did my daily work out and after decided to get some color and use their tanning bed. I'm always on a time crunch so I ran inside and realized the motion sensor light wasn't working. I ignored it because at the time I could see just enough to get undressed and jump into the tanning bed, well when I finished of course my night vision wasn't the best and I was completely blind stumbling around looking for my clothes and my jewelry. I got to the point that I would try to manually click on the light so I could get dressed and find my necklace.... I was electrocuted by the exposed socket in the motion sensor light. I almost cried it hurt so bad!!! I was upset I went to the front desk and spoke to Michael and told him about the issue expecting some type of sympathy or concern about the issue. The response I received was "did you finish your tan?" Are you serious?!?!???!? I said I was electrocuted!!!!!! I didn't get a "I'm so sorry are you ok?" I didn't see him budge to go look at the light or anything... I was so irate I turned back around and asked him to please put tape over it so no one else would hurt themselves, he basically rolled his eyes and said ok I will lock the door... I asked if there was an incident report or anything I could fill out? His response was his manager was there Monday through Friday if I wanted to talk to him... he handed me a piece of paper to write down my info. I decided to go back a second time to look for my necklace I didn't realize I lost and he said "what do you want to put tape on it yourself" complete stoic look on his face almost condescending. I went and could not find it and I took pictures of the light. I realized this wasn't a big deal to him, and I'm sure management hopefully would have handled this differently. I've never had such cold, sarcastic costumer service in my life. He didn't want to make a big deal about it....

Went in to cancel my membership and was told it was cancelled, was given a receipt and threw it away assuming I wouldn’t need it (bc I cancelled it). Then a month later was charged my membership fee, went in and cancelled it again. Was told they didn’t know why that happened and to talk to the manager if I wanted to request a refund. I then called the planet Fitness and was told the manager would give me a call back, waited a day or two and no call. Then called back again and was told the manager would give me a call back. They did. At that time I requested a refund due to the original cancellation request not being processed. I was told to have my receipt— which I know wish I would have kept to avoid the headache, but obviously didn’t think I would need it. I told them I didn’t not have this and requested they check the security camera as I had been there a month ago and was assured my membership had been cancelled. They told me they couldn’t do this as their security camera would not go that far back— which this is not really my concern bc that is a faculty concern, not a problem as a customer. The manager told me that without the receipt nothing could be done as the planet fitness are individually owned— again I understand but I didn’t do anything incorrectly here (other than throw away my receipt—which why would I keep if I cancelled!).

Long story short: I was told my membership was cancelled, it wasn’t, and then I got charged. Policies are how businesses are run, but this was truly a planet fitness employer error and now I am charged for it? Everyone who worked there was nice at the front desk— but some accountability for an error would be appreciated. They never even tried to follow up on who made the mistake at the front desk. At the end of the day, a monthly fee is not the end of the world, but a lot of time and frustration on my end. Would have liked a better outcome in the end other than them saying they would refund a month if I even rejoined— not helpful as right now I got charged when it should have...