South Charlotte Hyundai — Local services in Pineville

Approximately two weeks ago, I bought a 2023 Nissan Rogue from South Charlotte Hyundai, a dealership affiliated with Chase Bank, my bank. The car had fewer than 49,000 miles, and I was enthusiastic about finally owning it. However, only three days had passed, and I was already back at the dealership, but this time I was in the service shop. I returned to the dealership's service department due to an illuminated warning light, “Service engine soon.” I was informed that the issue was a faulty mass airflow sensor that required replacement. Interestingly, the service department stated they were unable to take the car for a test drive, saying there wasn’t enough gas in the car. This situation led me to question whether it is standard practice for a dealership to provide a vehicle with less than a full tank of gas at the time of purchase, as the fuel gauge had indicated a level between a quarter and half full on the initial drive away. I am not trying to sound picky, but every dollar counts these days. Fast forwarding, I had no idea that the engine would almost completely shut down due to the faulty part needing replacement. One would think that a complete engine shutdown would be a potential hazard. We’ll it did, and it actually happened while on the highway. Nissan’s engines will shut down in an effort to protect the engine. I managed to avert a more serious crisis by safely getting the car to a location where I could arrange for towing. After this incident, the service manager kindly coordinated the towing with their recommended service provider. Initially, I reached out to Hyundai roadside assistance to explain my predicament, only to learn that, since my vehicle was not a Hyundai, despite being purchased from a Hyundai dealership, I was ineligible for towing coverage. Under the circumstances, I assumed that my expenses would be minimal. Having just acquired the vehicle, which is under warranty and for which I purchased gap insurance, I was taken aback to receive a quotation of an $800 bill. My powertrain warranty, I was told, wouldn’t cover it. That made me suspicious. Powertrain warranty will always cover the parts that make your car go. But, how about the parts that determine whether or not it’s going to let you go? So, I am beside myself. I just bought this car, I thought to myself again. The service representative offered to split the costs; nonetheless, I ultimately incurred nearly $400 for a component that retails for $191, along with labor that amounted to $389. It is noteworthy that dealerships typically obtain parts at a reduced cost, raising questions regarding the fairness of the pricing I encountered. Additionally, I was given only one remote key fob when I bought the car. Upon discovering that new key fobs can cost as much as $600 each, I was dismayed to learn that the fob I received was damaged and had been glued together, which I had previously shown to both the salesman and another employee who attempted to replace the battery when I had returned to have the service work done. In summary, after less than two weeks of owning the vehicle, I encountered unexpected repair costs, missed a day and a half of work, and I am still dealing with a potentially faulty key fob that could fail soon, and then remote entry is gone. So, did I make the right decision to buy a car from this dealership? I am not pleased at all with how any of this has been handled, and have taken more than enough of my time to write this review. I hope they are as quick to rectify this situation after you purchase a vehicle as they claim to be before you buy one or are in the process of buying...

My husband and I just bought our Hyundai Palisade from South Charlotte Hyundai this week and what an absolutely amazing experience!!! Being 7 months pregnant with our second child I was immensely dreading the car shopping and buying process because of past experiences at other places, but this dealership has proven that not all car buying experiences are to be dreaded, not even one bit. We highly recommend this dealership for your next car buying experience!

From the first email my husband sent about the vehicle we were interested in, there was such a prompt response time from Jacob and Shelton and they were both super professional without the hassle that most dealerships tend to impose on you. The day we went in we were greeted immediately and sent right over to Jacob and Shelton. Both very friendly and personable, Shelton then took us on the test drive. He was able to answer questions about the vehicle and give us insight about all the new features this car offered compared to what we had been driving prior. I had done lots research about Palisades and this particular model in advance and wanted to make sure we were making the right decision and comfortable in doing so, so when I asked about a certain “con” that others had mentioned online in the vehicle, Shelton quickly calmed my concerns and told me to keep driving until I knew for sure that this car, in fact, did not prove any truth in that complaint from others.

Once back at the dealership we sat down and talked numbers and financing. At this point, we were also introduced to Chris, who worked closely with Shelton during this part of the process, and he also was very friendly and knowledgable and straight to the point- no hassle, no pressure, just full transparency. It was such a relief! Once we had all of that figured out we were directed to the finance dept where we met with Brittany.

I know I’m getting repetitive here but I’m just leaving an honest review- she was also so nice, professional and personable and added zero pressure to the normally high stress and headache that goes along with the financing part of the car buying process. We had a few things, completely on our end, that did slow the closing of sale down a bit but Brittany remained so kind and patient and even lightened the mood assuring us that it happens all the time.

Before leaving, Jacob circled back around to go over all of our new cars features again because it’s a lot to learn and take in. He def knows his stuff and made sure I understood (even with my pregnancy brain) how everything worked. He left us with assurance that if we had any questions, at all, to please contact him for further assistance.

Throughout our several hours here we were waved at, smiled at, talked to and guided by many other employees. Everyone seemed genuinely happy to be there and to help. There was a great sense of camaraderie here.

We are very appreciative to ALL of you for giving us a happy and almost completely stress free (bc buying a car is still a big deal & investment) car buying experience. We are so excited about our new Palisade for our growing family. Thank...

Waited for awhile to post this but I had a VERY TERRIBLE EXPERIENCE HERE. I decided to tow my vehicle here in May from Columbia, Sc because it is a closer dealer. Mind you they told me diagnostics was $195, I was fine with paying that incase the issue was not covered under warranty. My vehicle was overheating, thought maybe my engine blew. I have been having oil consumption problems with my Hyundai Tucson unfortunately since it’s not burning a quart or more of oil in less than 1000 miles, they will not do anything about it. And they pretty much told me until my engine goes with no oil, you will continue e to come back every 1000 miles to check oil until it losses a quart. WHO HAS TIME FOR THAT? Anyways I worked with Sheila; pretty much she communicates that my upper radiator hose is the problem. Okay, that’s believable I was losing coolant somewhere, couldn’t not find the leak because it was under the intake hose and air filter housing area; you see I work in the automotive maintenance myself. I get the price is the price so techs can make money but it has to be fair. The issue is she quoted me $988.07 for an upper radiator hose, diagnostics, and coolant flush before taxes and fees. It takes less than an hour to do. She told me the labor is $519.99 with diagnostics. If diag is $198, $324.98 is the labor for the hose that takes an hour tops if i had a lower experienced technician. I asked for an itemized estimate, she could not provide one. All of a sudden she was able to provide only a picture of the price of the part and coolant. She said there isn’t an itemized estimate because they use a matrix to calculate the work/labor. That is very fishy and a rip off to everyone. I declined the service and got it done somewhere else for more than half the cost and 3x more than the warranty offered at the dealer. Before getting it towed out the diagnostics went up to $209.99. Their matrix populated it to a different price. THAT IS SHADY. So they don’t have a system for flat rate price per hour, this “Matrix” system is terrible or was it the service writer trying to over charge me. Idk but I’ll never go back, at-least to this Hyundai dealer. They also made sure to take my email off in their system so it doesn’t send me a survey. I HAVE ALWAYS GOT AN EMAIL TO REVIEW MY SERVICE, EVERY TIME I LEFT THE DEALER. I will tell everyone not to take it here. I see why people do not trust service writers at the dealer in...