Subaru South Charlotte — Local services in Pineville

They are very nice at this dealership, this is not my first Subaru, it might very well be my last and if I could go back and buy my Subaru again a month ago I mostly likely wouldn’t. I will explain but let me say both their website on the homepage and the salesmen and the finance manager stated they had a money back guarantee multiple times. We came back within 3 business days after having driven less than 20 miles (we signed around 10 pm on Thursday night and tried to come back but they are closed on Sunday). Not only did they not discuss the money back guarantee they didn’t even acknowledge it. From there we talked to them about our options, trading in our brand-new car or paying thousands to add SOME of the basic features we were told were included. I am aware these features are luxuries and not necessities however, when you are paying more than $40,000 for a car, they should include features that cars half their price cost, especially for a brand that claims to be about safety. We were told the only difference between our trim and the top trim was 2 things, eyesight (which was driver tracking -turns out its much more) and different leather seats. These include but are not limited to the following.

The car does not reliably lock when you walk away from it. It just doesn’t, I came back to it unlocked 3 times running errands this morning. It does sometimes, not always. Its absurd and asking to be stolen. My 2005, chevy malibu could do that.

There is no parking sensor alerts in the front. It has it in the back when you back in, the sensors are there for when you are driving, and the programing is there for the backup parking sensors just stopped short of including the parking sensors in the front as well. When I asked about this, I got looked at like I was asking a dumb question. This is a valid feature I genuinely miss from my last car.

Driver profile- we were told the car had this. Be warned Subaru profile is not what you think. That profile is such that you can set specific radio stations and home screens. This makes me the most annoyed- I don’t care about radio station; I do care that my 6’5” husband bangs his knees every time he gets in the car after me because we are a 1 car household. If you want the seats and mirrors to be associate with the keys, you can only do that in the forester with the most expensive trim level- i.e. eyesight (we were not told this, and specifically asked- multiple times)

Remote start- enough said. The car is equipped but unless you pay for the most expensive trim level, get a separate key ring and pay more money to have a separate unit installed or pay for an onstar subscription you can’t remote start.

Autobreak- this shuts off every time the car turns off. It’s a helpful feature once you get used to it but its not a button you have to navigate to its silly to have it continually shut off. Its almost less safe this way.

I am missing some things; these are just the most obvious. It’s a very nice car but I don’t think it’s worth the price. Especially as you can get cars with comparable safety features and ratings for as much or less that have more features. As discussed above, we went in 3 days after purchase and agreed to trade in for the highest trim model and pay the difference. That was a month ago, I have heard nothing but have reached out 2 times. Once via email and once via phone. For now, this car is safe, comfortable but unless something changes, I don’t see myself owning another Subaru, which is unfortunate as I loved...

I recently visited Subaru South Charlotte in Pineville, North Carolina, hoping for a positive car-buying experience. Unfortunately, my encounter with Matt Schepers and Jay Levin left much to be desired.

Here are facts: I had an appointment to purchase my vehicle at Subaru Concord (sister dealership to this one). I chatted online with Subaru South Charlotte were Jay said they just sold their last 2024 for 0% interest but he could get the one from Concord since it was closer commute for me from Rock Hill, SC. I did a majority of sales process virtually and picked up the vehicle on 7/30 at close of business. I was happy with the service at that time and thought I had a smooth transaction. The next day I noticed irregularities in the front bumper/fender area and immediately sent Jay photos via email. He didnt seem concerned and told me that they would take care of it. I took the car on 8/17 to which they said their service manager fixed it and tried to send me on my way. My spouse voiced that it was the same, so they told me to bring it back on 8/20 to go to a body shop. By 8/22 Matt called me to pick up the vehicle and said no damages were found. In that same call, he disrespected me based on the 7 out of 10 score that I provided Subaru on a survey for the dealership. I explained I rated him 10 out 10 to which his response was "He's been in corporate long enough to know that my rating affected him and took money away from his family." If you plan to give honest and constructive feedback please select the option to not have your name shared or you will be called by your sales associate acting condescending and confrontational.

• Lackluster Customer Service: Matt, the sales consultant, seemed disinterested and unhelpful when I brought the vehicle in due to defect (pictured). He said that Subaru Outback Wilderness have bumber clips that expand and contrast for the off road capabilities lmao! Jay, the internet sales manager, was equally unresponsive. Robert Nicholson was the manager there when I went to pick up the car and said he would address the concerns in his next sales meeting and couldnt have cared less that his trained employee maliciously used the survey versus reflecting on the feedback and doing better next time. Ultimately, I felt like they were more interested in closing a deal than ensuring customer satisfaction. The best part of the experience was Sean Macrone, advisor in the service department who helped me with the loaner car they provided while they "fixed" the defect.

• Bumper Damage on Brand New Outback Wilderness: To make matters worse, the brand new 2024 Outback Wilderness I purchased had a gapped bumper which doesnt make me confident in the quality of Subaru. For a vehicle designed for off-road adventures, I expected more durability.

• Follow-Up Failures: After the failed attempt to fix the problem and being talked to like I was a POS and didnt just give them 10k in down payment, I will not be returning to this dealership even for the complimentary first oil change. It's quite disheartening when a dealership doesn’t prioritize customer support beyond the initial purchase.

In summary, my experience with Matthew and Jay at Subaru South Charlotte was subpar. If you’re considering this dealership, proceed with caution and be prepared to be called a liar by the sales person when addressing his unprofessionalism with...

We’re in upstate SC but my husband saw a car listed at a decent price late on a Fri. Was our least favorite color choice, but this was the first time we were finally willing to drive far for a car. We planned on going Mon morning, but Sun night he noticed the car was no longer listed on the website. Mon morning he spoke to someone, gave them stock and VIN, and was told they had simply moved it to one of their other dealerships and would be happy to bring it back since that would be a closer drive to us. Scheduled to come Tues morning. He told them to please let us know if the car was sold before we made it there. Tuesday morning he again communicated with someone to confirm via stock and VIN that vehicle was still available. We drive the 2+ hrs there to find out the vehicle had been sold since SATURDAY! Either a- someone was incompetent at their job in locating the vehicle or b- they tried to pull a fast one and sell us a more expensive vehicle. Regardless, we wasted a day because they refused to even negotiate on price. Fast forward a few days and now the price has lowered a bit (why couldn’t they offer that earlier) so hubs decided to give them another try because he found another one almost exactly the same with less miles cheaper a few states away. I REALLY did not want to go, but we found something else to do in Charlotte, so gave it a shot. This time we requested a live pic of the car to ensure they did still had it. Our previous salesperson (Leah, I believe) wasn’t even supposed to come in until the afternoon, but she came earlier because she was so shocked we were coming back (yeah, so was I). She claimed the used sales manager Scott was so upset about last week’s screw up. By this point, we had secured our own financing and had cash on hand to negotiate and were using the price of the other vehicle a few states over as a basis. She immediately came back and said they were not budging from price. Never even saw a manager (which by this point in our car search, we KNEW that was key if they wanted our business) to negotiate or even apologize for the previous screw up so we lost another trip to this dealer. Would NEVER recommend this...