AT&T Store — Local services in Piscataway Township

I've had the worst experience and wouldn't want anyone, ANYONE going to the store and getting fooled like I did. Complete disregard for customer service and mismanaged. Here's what I THINK happened: I was on the ATnt NEXT plan for more than a year, 14 months to be exact and got an alert on my phone that I should upgrade! So I went over to the store, with an inkling that I might want to get either the iphone 6 or the LG G4. I didn't care at this point, which was cheaper or more expensive. As I enter the store, I am told that I HAVE TO return my phone and will have to pay $136 in addition in order to upgrade. I am NOT given a choice to retain my phone or trade it in for a new phone. NOT. So I pay $136 and decide to upgrade to Iphone 6 because they don't have the LG G4 in the color or kind that I wanted. That's fine. I try to get the best deal for myself, including memory and data plan. I'm absolutely fine paying more for more memory. This should help you understand that I still don't care about the money aspect in all this. Here's where the BS starts, the customer service agent, Dan then tells me I will get $60 credit for my phone (LG G2) if I get the Iphone, and $150 if I get the LG G4. So I fret and take the $60 for the iphone. He then throws a bomb and says I HAVE TO BUY AN ACCESSORY FROM THE STORE in order to retain the $60. So I buy what is the "cheapest" available accessory from the store, or SO HE SAYS. A screen guard. Which by the way, broke the very next day! He then says I have to pay $40 for the screen guard and the remainder $20 will be credited towards my next phone bill.

This is WHAT I LEFT THE STORE WITH AND still have to be with, coz they refused to exchange my phone for free, even though it was within the stipulated 14 day period. They said it would charge me another $35 plus any charges on the new...

Here is a 5 star review from a loyal customer who has been dealing with this store particularly for over 3 years. These guys and gal 🤣, are so good at their jobs, it may seem to the person waiting, "Its taking them forever!" -spurned customer, however, when Its your turn you will understand why this staff is so thorough in the time they take to go over every detail of your purchase and/or service/device upgrade before they swipe your card and accept payment. This attention to detail has saved me alot of money. This extra time theydedicate to each customer also allows them an opportunity to review your plan and setup and possibly recommend a new service that could save you literally hundreds annually. I legit have no affiliations with AT&T outside of being their loyal customer with my grandfather for over a decade. We choose to stay with AT&T because they have continually gone the extra mile to satisfy me, their only customer that matters in my eyes! Thanks again for the swift help today replacing my GadgetGear Screen Protector on my new baby, Samsung Galaxy Note 9. I will always recommend you just simply come back at another time when they are slower to receive prompt, dedicated, 1 on 1 service with a smile. Try not to cut down the integrity of the hard working men and women at this particular location who do an outstanding job with all aspects of mobile communications. I applaud your tiring work and admire your patience and cooth when dealing with tough customers. I will continue to bring my family and friends to this store when anyone asks me, "What's the best cellphone company right now? Thanks AT&T for hiring quality employees and providing them outstanding training. And thank you Piscataway, AT&T staff for always treating...

I visited the Piscataway store and Tim was the person who assisted me. He greeted me when I entered the store and was very helpful as I asked questions. He seemed to be knowledgeable about iPhones, etc. I was pleased and left a satisfied customer. I would recommend this store to others as compared to other at &t stores I’ve visited and did business with. I do not recommend the Metuchen or route1 store. I give AT&T Piscataway a 4rating This rating was after I got my first 2 bills. They charged me 250.00 for a ear buds (which I did not use or even open the box as I’m not an earbud user)that I was told were free with the phone and added it to my monthly plan over 12 months. I absolutely would have said no for that price! Will go back to store to try and get refund. Just be very careful and really listen to what they are saying. Gave me a plan that was way too expensive and didn’t explain that I could have gone down to a less expensive plan. Very disappointed after receiving my bills!!!! I went back to the store today and whoever took care of me at first said he could not refund my $250 for the buds but finally did!!! Thank you very much. That was great customer service...