Museum Outlets — Local services in Pittsfield

AGAIN RESPONDING TO THE STORES REPLY::

Ken, again I did not receive the refund check. The address on the proof document you sent me is incorrect. We spoke on the phone a couple times about my address and you even said you wrote it down. As you can see from your check not being cashed, I have not received it. I emailed you twice about the correct address (we even spoke about this address and you said you wrote it down. Nonetheless, it’s in your email, you can respond to me there about the address details). Also do not charge me the FedEx delivery like you selected on the form. I should not be responsible for that shipping. It is not my fault you took over a year to resolve my issue. When you send the new check to the updated address, do not charge FedEx to my account, and please email me the verification. Thank you kindly.

You absolutely, did not issue a refund. Please send me proof of this. You didn’t issue a refund now, or even prior to this review. That’s just excuses. Terrible customer service.

Terrible experience online shopping. Ken seems like a nice gentleman in the beginning and makes it seem like he’s on your side, however will not help you if you receive one of their items defective. They take absolutely no pride in customer service, and doesn’t own up to any mistakes. A year ago I ordered an expensive antique terrarium as a gift. When it arrived, 6 large glasses on it were broken completely, making the entire terrarium useless. Even after speaking to Ken, and emailing him the pictures of the shattered glass everywhere, I spoke to Ken a few times and called every 2 weeks, who kept telling me he was shipping out the glasses to fix the issue of receiving the item completely defective. Every single time I called, he said he was “shipping them out”, and then half a year later, blamed the manufacturer for not sending the glass to him. Now he told me he was giving me the runaround because he was given the runaround. Then Ken told me he will just send me a new terrarium that’s larger, but the same exact item, to replace the broken one, because he has not sold it yet and had it for quite some time. I thought, great, now the issue is fixed! 2 weeks later (10 months after I purchased the item initially) I give another call to see where the new terrarium is, and now he tells me with annoyance, that he doesn’t want to deal with this anymore (even though he started this entire runaround from HIS defective item), that he’s just going to send me a check for the original item, and call it good. Now making me feel like I’m annoying him, when all I’m trying to do is fix an item I received from them. Ken acts like he just wants and hopes that I forget about this whole situation, so he doesn’t have to deal with it. Not a great business if you ask me. Been over 4 weeks already, and still no check in the mail, AND not answering or returning phone calls. Again, I purchased this terrarium in May 2020, exactly one year ago. I’ve had so much patience, however this doesn’t matter to Ken. A year of dealing with Ken and his multiple unfulfilled promises. Complete runaround if you shop at this place online. Be prepared to receive broken items, and a thousand solutions, with no outcome. Don’t waste your time,...

September 19, 2018

On Aug. 10, 2018 I received a response from Laurie, regarding my complaint (3rd. attempt) of not receiving a paid online order, submitted on Mar. 23, 2018. In her response, Aug. 11th., Laurie wrote, “ Oh my, I appoligize Charlene. I will look into this and get back to you.”

Aug. 30th. I sent another email to Laurie, no response.

Sept. 19th. Still no response from Laurie.. nor any representative of Museum Facsimiles on my order, (confirmation number 01362), nor did I received a refund.

It is very strange that my previous online review which Laurie responded to me, was taken down, (or at least, I don’t see it) yet, I remain without my order, a refund, or a response from the company’s manager / owner??

Update: September 20, 2018

Thank you Laurie for your speedy response, I recieved notice by UPS, my parcel is being processed and shipped.

I look forward to receiving my card and ending our transaction on a positive note.

No problems, only solutions.

Update October 3, 2018:

Thank you Laurie, my shipment arrived today. The quality is great, arriving in time to frame and wrap for an...

I had the pleasure of discovering this lovely store while I was in Pittsfield, MA.I was so excited when I spotted an oversized print of the Olaf Rudbeck heron in their window. I’ve admired this artist for some time and was hoping to, one day, purchase his prints. I also wanted a print of the crane as well. I purchased the heron print on the spot but the other print was not available in the store, so I ordered it. Ken, the owner, went above and beyond to assure that the two prints were the same scale so that they would compliment each other. His attention to detail and his exemplary work ethic was exceptional!! I can’t thank him enough for his expertise, concern and help. He shipped the crane bird print meticulously and provided all the hardware for hanging both prints. I highly recommend making a purchase from this fine businessman.I look forward to doing business with Ken in the future. Thank you again for making me so...