The UPS Store — Local services in Placerville

I worked in retail for over a decade, and I can confidently say I would have never treated a customer the way I was treated here.

I came into the store with a package I had originally shipped through them, which had been returned to me. I calmly explained that, had I known the shipment would be handed off to USPS, I would have used a different address... USPS only delivers to PO boxes on that street, whereas UPS delivers to the house. The employee in training initially misspoke, saying it was UPS, but the screen would have shown the handoff to USPS. So, realistically, it was a mistake on both sides. An easy, understandable oversight.

What should have been a simple correction turned into an uncomfortable and unnecessary display. The female manager proceeded to deliver the kind of fake friendly but cold, tight-lipped “customer service” that’s become all too common. She loudly made it clear that it was actually my fault, despite admitting the error was plausible. She insisted she would “honor it this one time,” as if I were someone trying to exploit some loophole... when I had already acknowledged my part in the mistake and was simply trying to resolve the issue.

For the record, I was calm and even-toned the entire time. I said very little beyond explaining the situation.

Thankfully, the bearded gentleman who ultimately helped me was the complete opposite. He was courteous, professional, and seemed equally aware of how unnecessary the manager’s behavior was. He handled the situation exactly how I would have during my years in retail: treating the customer like a person,...

I've been having my heart failure and copd meds sent here for a few months now. No problem for the first couple of orders. Then the owner says "$5.00 to pick up my meds there. Ok. No problem. That stung a little, but i get it. Go in there yesterday and was told I can't pick them up there anymore unless I have a mailbox there ( for a premium price) ..Is this the way you treat a senior, veteran a guy with a heart condition. I'll just go elsewhere.

Funny. Why is it that all the other reviews get a response and mine does not. Cmon folks. What does it really cost you to hold a life saving package there for a day or two? Is it that much you cant help out a member of the community that has worked for your hospital for 17 years. ...

This UPS store is absolutely amazing. Every employee is and so helpful, so kind and there are always enough or more employees ready to help. It’s really hard to find good Customer support and a lot of it in most businesses these days. I run a lot of errands and this is by far my favorite place to need to go. I have just recently gone through an excruciatingly difficult time and more than once they went out of their way to help me with my situation. They sincerely were compassionate and like always they went above and beyond the call of duty. They really care about their customers. I can easily say they are the hardest working and most kind group of employees...