Starcenter Community Ice Rink Plano — Local services in Plano

Free from Hustle in Plano Ice Rink My experience was how I had been treated in Plano Ice Rink on April 6th, April 14th, and April 20th, 2016. My concerns for this issue are that I wish Plano Ice Rink will be a pleasant place for skaters and parents to enjoy and a friendly welcome for the guest skaters and their family to come without been hustled!! My daughter is a second grader. Our home ice rink is Farmers Branch Dr. Pepper Center. On April 6th, my daughter was at Plano ice rink for preparation on April 24, 2016 ice skate competition. She was asking how to operate her music in order to practice. No body care and what I observed that she was helpless. Time is critical passing by for us to figure out to have a music to practice. I decided to get close to find out who is able to help us. I approached to the pit without starting to speak a word yet. I was yelled by a female coach who shouted to me “YOU ARE NOT ALLOWED TO BE HERE. PARENT IS NOT ALLOWED HERE. YOU NEED TO LEAVE.” I explain my reason and needs. She said your daughter did not ask me. I am the director here. I realized there was someone manage how to operate and line up the music CD here. Later on, I know her name is T. Another female coach named O, she came to me. I ask her if she could pass my concern to the director T. I ask if director T could start with a nice sentence like “May I help you? Do you need help?” to a customer. I also ask coach O “Do I deserve to be yelled or shouted?” She said because the music is too loud, she give me apologize. I told her I was facing close enough to director T. I know what an unfriendly tone she speak and her rough attitudes. On April 14th,my daughter’s long waiting music had rejected by director T. I expect a well management environment which is operated nice, fair, reasoning for skaters. The director T do not consider the skater’s needs and feeling. If she does, couldn’t she announce ahead of time to let skater know that group lessons are going to start, music CD lining up need to be cut off, so the skaters know how to expect and plan. On April 20th, my daughter waited for 30 minutes. When was her turn, she was ready on her pose. I was ready to take a video. A female coach screwed up our music volume in low. After we realized that music had been passed. My daughter immediately leave her post to address the problems, but the director T told her that her music cannot be repeated. She has to finish it. I went to talk to the General Manager. Unfortunately, he was not in the rink. I request the male clerk for a solution to resolve my concerns and make sure that our second time music lining up which will be operate correctly. The male clerk was very consider the situations. The director T do not serve a customer’s need. She has no professional communication skills and no righteousness judgement concepts. She lack of critical management skills. I heard from parents, they all agree the director T is very hustle and the coach staffs are not friendly at all. Plano ice rink is not an efficient place for a skater, we are not happy and we are wasting time here. The more let me surprise is the higher management wrote me back in a mean attitude. I was not satisfied what she said. I emailed her back as follow: I do strongly feel that my daughter and I have been treated wrongly and has been hustle by director T and Plano coach staffs. I am a customer, I have my self-esteem. When a customer need help, I cannot even ask for a question, and immediately I have been shouted by your staffs. The conflicts have been increased during April 6, 14, 20. The wrong things act out from director T and Plano coach staffs. It has been showing the signs of no justice to my daughter and I. You and your staffs execute the policies which only reflect lots of unfairness, unfriendly, unrespect, inefficiency, rude attitudes toward parents, skaters, and customers. I have heard lots of complains about director T and Plano ice rink coach staffs. Myself experiences in Plano ice rink proof...

Have been skating at the StarCenter Plano for 18 years now and it has fallen far, both in terms of the facility and its staff. First and foremost, the locker rooms and showers are a public health hazard, filled with mold, mildew, and rust. Human excrement, some of which has been left there for a year or more, lines the floors and walls. Astonishingly, the attached pictures are from the showers AFTER the facility had been closed for several weeks for renovations. Public facilities like this should not exist in a first world country. Second, the staff has fallen far in terms of customer service. Megan, the adult hockey director, is frequently unresponsive and, when responding, rude, disrespectful, and entirely unhelpful, even to the point where she refused to give contact information for supervisors who might be able to resolve our issue.

In sum, the facility is a health hazard and customer service is terrible. If you are thinking of joining an adult league, go to Allen Event Center for better facilities...

this ice skating rink is just fine, however, there have been instances of crazy insane parents here, like a parent who was begging their kid too hard to do some math problems, telling them that their kid's teacher is terrible because they do all the work for them, and another kid swearing constantly because he does not want to do his work. another kid had a tantrum in the ice rink because she did not want to wear a jacket inside the ice rink, the ice rink is extremely cold itself, but a great place to learn how to ice skate, I watched my sister ice skate there, and overall fine experience. they train the hockey players especially hard, by making them run consistently, and on special occasions hockey players from PSHS come to play hockey at...