Texas Surgical Hospital — Local services in Plano

I have had 3 surgeries before this visit at different facilities. I have been with my partner and my son for a dozen more surgeries, I have never experienced being rushed out in post op. Terrible experience, I was forced to wake up, get dressed and move into a wheel chair maybe 30 minutes after I was brought back. I was still in and out of sleep when wheeled outside. I complained about being nauseous when I was being asked a lot of questions and realizing I was holding a small water bottle. I was told I was given meds and it's normal. Which I agree with but normally you have a chance to sleep some of it off. Instead before my partner even arrived back they wheeled me outside and I got sick in the wheelchair and on the way home. In pre-op we were told my partner would be called and then could come back to see me, that would be normal, they also never got their phone number so they were trying to call me. Post op is always a minum hour in my experience, this was absolutely terrible. Nor did anyone go over post op instructions, just handed my partner a folder and when questions were asked was told call the office. Would never recommend...

I waited to make this post, and I am glad I did because what happened following my experience totally changed my stance. I had an experience that normally I would scream from the rafters to let people know about, because it was just unacceptable. HOWEVER! The CEO, yes guys the CEO called me to apologize and express his disappointment in the events that lead up to my disappointment. I was shocked and impressed, if that doesn't scream patient care and customer satisfaction, I don't know what will. And this wasn't a standard sorry blah blah call, this was an engaged in the conversation, sincere apology and a WANT to make things right. Now by that time I had calmed down, started focusing on getting better and I never want anyone to "do anything" except make sure the next person/patient doesn't have that experience. I would recommend this facility because it was clean and comfortable environment, but more so because the head of this facility shows the care he expects from his staff and...

All the staff and nurses both before and after my Carpal Release Surgery were awesome! Everyone was so courteous, nice, & helpful! They all set my mind at ease and calmed my nerves, they even made sure the bed and blanket was warm for me!! I have to go back for same surgery in my other hand and I’m not nervous at all and I know I will be in great hands!! Thanks so much to all the staff for being a smiling face before and after the surgery! They even went above and beyond with my boyfriend who was there by making sure even he was comfortable during his wait, they brought him a pillow and everything! Thank you guys so much you are all...