Staples — Local services in Plant City

Save your sanity and go elsewhere.

My first experience I ordered a poster for a work event that was supposed to be done that same day (Thursday). I wasn't in a huge rush so when I didn't get a call that afternoon for pick up I didn't worry too much, but the next day when I called to ask I was told they'd lost my order and it would be ready sometime that weekend.

I went on Monday (giving more than enough time) but when they brough up my item it wasn't was I had ordered at all (print, laminated and mounted). I pointed this out and they read the invoice that was attached to the bag they were handing me and realized it was wrong. They asked for me to come back in an hour so they could fix it.

Two hours later I returned to the store and the poster still wasn't done. They said the machine had messed up, which I understand happens, but it still left me stressed as this was something for work. They asked me to come back later to which i asked them to call me when it was done because I was fed up dragging my toddler in and out of the store for nothing.

Finally the next day it was ready, when i picked up the quality was horrible. The poster was grainy and the lamination on the back was puckering. I didn't have time for it to be redone because my event was that evening, but if they'd processed my order correctly in the first place I wouldn't have been under such a time constraint.

Unwisely I decided to give them a second chance printing a busy book I'd purchased on etsy. A few hours after submitting the order I logged on to check the status to find it had been cancelled. I called to find out why and they need a paper (which i have from the seller) but instead of contacting me they just cancelled without an email or phone call. If I hadn't logged on to check i wouldn't have even know. On the phone the photo staff member was extremely rude. I will not make the mistake of giving this location my...

Today was the final straw with this Staples. I have continued to use them just because they are convenient, but no longer.

We needed a system to boost our WiFi, so I purchased the system the tech associate recommended. After 3 hours of failed attempts to connect, including a long call to my internet provider’s tech support and a drive to Lakeland to swap out modems, I gave up and took it back. I just wanted to swap it for the same system, because it seems I had the bad luck of getting a defective product. No. They didn’t have another in stock. But why don’t I “upgrade” to this other one? It’s a much faster system. I purchased the second one, took it home and took it all out of the box before I realized IT WON’T WORK because it requires a main router. Basically, it’s not a whole system, just a booster, NOT what I wanted or requested.

At this point, I’m in meltdown and called the manager, who graciously told me to bring it back for a full refund. I then drove back to Lakeland to Best Buy, had a system recommended to me, and had it up and running in my home in less than 20 minutes.

The short version: this store is struggling to stock items and maintain competent tech staff. A project that should have taken an hour to resolve, including travel time to purchase the product, took 7.5 hours to resolve. It’s just not worth it for me anymore to give the store...

I went to this location a while back - I thought I'd left a review then but I guess not. Anyway, I was trying to make a personalized gift for a friends wedding and my printer crapped out on me. It was late and I about to close when I went in with a USB drive, desperate for help getting what I needed printed so I could finish my project in time - the wedding was the next morning. Anyway, I was sure whoever was working in the printing department that night was going to hate me because it was time for them to go home, but I had the best experience there. The guy working (I wish I could remember his name. He was a younger, African American gentleman who was very clean cut and said that was his department - he was helping some other people with a huge personalized banner for a baby shower and I think he had a short name like Mike, etc) he was very patient, polite, friendly and didn't act as annoyed as I probably would have been in his position. He not only helped me print what I needed, he took time to make sure I was happy before I left. If I go back in and he's there, I will definitely update this review. That was more than a year ago and every time I need anything for my office now, I always go here first because that guy was...