Friends of the Pleasant Hill Library — Local services in Pleasant Hill

Today we stopped in for the first time since we were doing errands nearby, I went with my 2 year old and 5 year old sons. By the way we were immediately “shusshed” when we stepped in, I honestly thought we were in a library!

Granted my 2 year old is still a toddler LEARNING appropriate inside and outside voice, this is a STORE not a library. I did not see who it was, but it came from the cashier area, when I went I saw 2 young girls ringing up a very nice older woman.

I already felt uncomfortable, but my 5 year old son really wanted these 2 books in the display.

I did not want to escalate the situation, so I just paid, and left.

Not that it is their business, but the fact that my toddler is a CHILD, and add to that actually Special Needs, is beyond upsetting. I cannot understand how they would treat a child who is simply excited to go into a LIVE, ACTUAL PHYSICAL store during over a year inside is beyond obnoxious! Guess they were born FULL grown adults and didnt realize we learn through positive reinforcement not being shusshed when walking to patronize a local small business

so parents with small children in tow, beware that a mixed experience may present itself, and that customer service is hit or miss, I suppose had I gone in alone this would not have happened.

For a place that sells childrens book ALSO, this place is pretty clueless at how children actually act when walking to something new, and by our experience today not welcomed.

And for those people waiting to tell me that kids need to learn to use indoor voices, YES, with positive reinforcement I completely agree, they learn nothing by being yelled at or...

Use to like the old location. This one pretty cool. Most things are pretty much market value which is fine. I’m a sales kind of shopper and I asked one lady one time if they ever have any sales. She kinda just gave me a dirty look and said no in a very serious manner and that was that. I’m guessing they have relatively slow sales because I’ll go in and see the same things just sitting there with the same price from like a year ago. Would be cool if you guys would at least have some sales days through the year. It’s not a bad thing to have discounts but they seem to hate the idea of having a sale. Would increase traffic for sure that’s the point of it for any business. Literally loosing money the longer you...

I miss the old set up. Where the kids books were right in front by the door an light. Spaced out for you to search an explore. Now the kids section is kidder in the back up against a wall. It’s dark, cramped, an some of the books are so high the little kids can’t really look.

We would shop here every week up until they moved. The original location in downtown PH was nice. You were able to grab coffee an lunch an a book. This new location is out of the way.

If you spend time looking you can find some pretty cheap books that retail for more in the kids section.

I really do think they need to switch the store around. Move the puzzles an games to the back an bring up the...