Starbucks — Restaurant in Pleasant Hill

Drinks and food are fine. There’s always loud kids recently that hang out are too loud that disturb those who study.

The service here is horrible. If you order inside expect to wait 10-15+ minutes for a drink. The drive thru takes just as long or even longer too. I’ve come on different days and some employees are better than others but half of the time the other set of employees look bothered when you order. They ignore customers waiting inside for a long time. I understand if they’re understaffed because they definitely need more people but if you chose to work at Starbucks and you’re not happy working, that’s your fault. I’ve been to many Starbucks with better customer service and good vibes but this isn’t one of them.

Good place to do work or study but there’s a handful of employees here who definitely hate their job. In this economy, they should be grateful to be working but I guess not. Typical Constra Costa service workers who act entitled to a better job without the education for it. Typical. I feel sorry for the workers and their life who hate...

Not the best Starbucks I've been to most of the food items were unavailable and the effort in the appearance to my drink order was underwhelming. Don't get me wrong everything was there but it did not have a Starbucks feel to it. It was more like someone who just didn't really care that much threw the ingredients in a cup and handed it to me with a smile and handed me the payment kiosk saying, " So it's going to ask you about a tip and then the total".... it was an ok experience just not what i have come to expect. Im not sure if I'll come back to this location the sandwich i ordered was not the one I wanted but it was all that was available and again presentation was not indicative of the price... manager: Secret shop your location to see...

Most of the staff at this Starbucks appear to be descent, but their level of professionalism is noticeably lacking. It seems that they have not received adequate training, which makes customer interactions less than pleasant. They feel they are dong the customers a favor by serving them. In some instances, a few employees have even behaved inappropriately—for example, refusing simple requests like a cup of water and responding rudely, or playing mental games with customers, which is unacceptable. Given that the customer base at this location is generally respectful and courteous, the lack of professionalism stands out even more. The manager, when present and personally assisting customers, tends to provide a...