GameStop — Local services in Concord

I went in yesterday to return a PS5 I have the extended warranty. I called in before just to ensure that I can return an open item, I was told that’s ok as long as you bought the warranty. When I get there the lady slandered a guy named Matt and says he makes things up all the time and that she couldn’t return the device or she’d get fired. I told her the policy of GameStop and she said she will call someone. Well, that person also doesn’t know GameStop policies. So I left without being able to return the device. So I called the corporate office. They confirmed that I was correct and the Matt guy is also correct. Turns out lady was the liar. The corporation told me to go back to store so they could talk to her and tell her personally and walk her through the return. I told them I’d rather go to Pleasant Hill location as the lady has no idea what she was doing nor her superior. I went there and didn’t have to tell them anything they did the return no problem as they are supposed to do. Avoid this location at all costs.. They are liars or don’t even know the stores return policy which is hard to believe considering the business. Furthermore, the management doesn’t care about customers or they too don’t know the policies. Slandering other employees that are right is also ridiculous. Matt beware or the ppl talking behind your back. Also, I’m calling the Corp again today to make sure they look into your store. You lost a good customer. Hopefully you learn the policies as I’m sure...

04/24/2025 Terrible and rude customer service from the male individual there. If I could give a zero I would and since it’s the closest store to me, I thought I’d give it a shot. I called in to ask a simple question that couldn’t have taken more than 10 seconds to ask and get a yes or no answer, easy. I was put on hold, waited 10 minutes, I hung up. Now I called again @16:35, I was told if I could be put on hold again, I quickly told him that I just have a quick question, he rudely told me that he was with a customer, and was put on hold again. Now it’s been 40 minutes. I wanted to see how far this guy would go and his service is absolutely atrocious. I’ve worked retail and know how to manage calls and customers in person. It’s never taken me that long to get back to the person I put on hold. I see other negative feedback and should have known better than to consider this store. I’m sure it’s the same guy as well. You need someone who isn’t so rude to your customers. If this place closes down, I understand why. I’m never going to this place and taking my business...

I’ve had some bad retail experiences before, but what happened at this GameStop takes the cake. Every time I come in, the same guy aggressively pushes the Pro Membership on me, to the point where it feels less like shopping and more like being cornered by a salesman.

Today I tried to cut it off before it started—I politely said I wasn’t interested. Instead of respecting that, the guy got visibly upset and kept pushing anyway, like “no” wasn’t an option. When I refused to answer his sales questions, he actually got angry and kicked me out of the store. Imagine being told to leave simply because you don’t want a membership.

This kind of behavior is completely unprofessional and hostile. Customers shouldn’t be treated like they’re stupid or unwelcome just for declining a loyalty program. GameStop needs to seriously rethink how it trains its staff and how much pressure it puts on them to sell memberships, because right now it’s creating a toxic experience that drives...