Macy's — Local services in Pleasanton

HORRIBLE customer service by Manager Abdul!!!!

Recently went to return a few items from a large purchase done at the Stoneridge Mall Macy’s store. The lady at the service counter on the first floor was very nice but couldn’t look up my Macy’s account so she asked us to go to the second floor to the “At Your Service” counter. There Launi was very helpful and found the account but was. It being able to find any of the items in their system. After diligently trying for 10 minutes she called the manager Abdul. At first Abdul told her to send us to the 3rd floor where he was. Felt a bit impatient at having to move again and start everything over again for the third time, but I was getting ready to do it when Launi asked me to hold on and instead asked Abdul to come down as we had already moved once. I appreciated her gesture.

ABDUL showed up and from the vet go didnt demonstrate a desire to understand what was going on. After fiddling around for a while he said the sticker on one of the items was from a sale in March so this transaction must have been done 6 months ago. Bear in mind that I opened a Macy’s card when I bought these items so it shouldn’t have been difficult for them to figure things out if their Point of Sale systems were worth anything. Instead he insinuated that I had bought these things a long time ago.

That was the straw that broke the camel’s back as I couldn’t stand him insulting me after I had patiently waited for them to sort things out for 30 minutes.

I told them it was not worth the hassle and gathered up my things and was leaving stating it was not worth it. Abdul quipped back saying it was good for them. I turned out and told him it was not good for them but rather really bad service. To which he quipped back “it is policy boss”.

Well, Macy’s! Whether it is your policies or your “managers”, you have just lost a customer whom you had just approved a high balance credit card to.

And these brick-and-mortar stores wonder why consumers are moving their $$$ to online...

I I have my mindset on getting door buster sales from the jury department. As I waited for about 20 minutes a man by the name of Phillip said that he would help me next. However when he decided to help me he told me to look in the clearance for the items that were in the paper. I am formed him that they were door busters and not clearance . He basically told me to just look around that he didn't know where was and he wouldn't be able to find any faster than I would. I was highly disappointed after waiting for so long I was back at square one. So another lady assisted me and asked me did I could help and I told her no. I showed her the ring that I was looking for in the paper and she immediately pointed to it. So Phillip decided that he wanted to help me again. However this time he was very sarcastic and called me Miss Hollywood. I didn't think it was funny at all. He said that I needed to stop being so serious. Well after I've waited for almost an hour and the sale was going off at 2 PM how could I have a smile on my face. Then after he help me somebody else had to finish my order. The other lady noticed that I had been there for quite some time. The bottom line is the customer service was very horrible with a man PHILLIP helping me. He acted as though I was getting on his nerves because I didn't want to look around in the clearance for something that wasn't on clearance it was just on the door buster sale. He insisted that he was right. I usually don't write that review but my service was...

I recently purchased a Calvin Klein suit from Macy’s and paid extra for express alterations on the pants because I needed them for a friend’s wedding. A couple of days later, I received a call confirming that my pants were ready, so I went to the store the next day to pick them up. When I arrived, the associate I spoke to said the pants weren’t ready and pointed to the date on the receipt, which was one day ahead. I explained that I had received a call saying they were ready, but she refused to check further and called the manager, Abdul.

Abdul’s handling of the situation was the worst customer service experience I have ever had. He was rude, dismissive, and completely unwilling to listen to me. Even after I showed him the voicemail proving that I had been called, he acted defensively instead of taking ownership of the issue. He eventually went to check and, lo and behold, the pants were indeed ready! Despite this, Abdul did not apologize, and instead, he blamed his team for the mix-up. As a store manager, he showed no accountability, no professionalism, and absolutely no customer service skills. Frankly, he doesn’t even seem fit to be a sales associate, let alone a manager.

This experience was incredibly frustrating, and I hope Macy’s management takes steps to ensure that no other customer has to deal with such poor service from someone in a...