Marshalls & HomeGoods — Local services in Plumstead Township

I usually love shopping here. I've been shopping here for the last 4-5years now this is my always to go store when I need something right away . Never had any issue while shopping or returning item .So today I bumped into the most horrible manger Maureen if I spell her name right and the young lady at the checkout her name was Allison . So as soon I got to the checkout I told her I needed to do some return and I also was purchasing some item . I handed her a pair of pants for return because they were a bit tight so she said right away to the lady at the register next to her "ohh did we sell this brand for this pant " and the lady at the next register said I don't know and then Allison had to call the manger to come up to her just to verify the brand, yes just to verify the brand . I mean that was just so ridiculous , it's Marshall theres so many brand sold at this store can you really name it all . It's not like its Victoria Secret , Abercrombie, or Hollister where they only sale one brand . I mean were you even the one who delivered this clothe to the store if you were the one can you even guarantee that you never saw this brand here at Marshall before .So, when the manger came up she was acting like she ruled the store as if she think this place belongs to her but no it does not. So then Allison ask the manger "hey do we sell this brand"the manger showed the weird face like where in the world did this pants come from and not only that she had sniff the pant in front of me like I found this pants somewhere and she told me the most funniest answer ever she said this pants because of the brand she said it's sold at Kohls so she was trying to say I brought this pants at kohls and return it at Marshall from what her her "facial expressions" was tell me.I mean like hello its obvious that kohls is several steps away from Marshall I can return it back to Khols if I brought it there why would I return it at Marshall for ?? And just because Kohls have that brand doesn't mean that Marshall can't have it . (Like Hello Common Sense ) .And then I wanted to return a Nike active wear shirt as well and Allison said the tag doesn't match the shirt I was like what this is what I paid for and I have the tag with the shirt and this is what the receipt said and she said I can't do the return for you because the tag doesn't match the shirt (she was so not thinking at all) so I told her well you guys should check the item of the pricetag before attaching it to the shirt and then selling it to someone but Alison decided to ignore me and said I can't do this return for you ? So now great I can't return a shirt and a pants that I brought here at Marshall in total that's $45 bucks wasted . Honestly, it's just seem like from the beginning to the end her of the situation Allison and her manger Maureen was not using their brains at all and did not wanted to refund the money !! I personally think this is the worst shopping experience I ever had and since they think I brought the items at kohls I will be shopping at kohls more often now . Im sure they would love more business and I know their manger and the ladies at the register would be much much much more nicer and much much much more reasonable...

Shopping in this Marshall’s Home Goods store for the past 15 years was usually a great experience. I guess with current pandemic situation, which seems to have affected most employees in this store, customer service took a big hit. Today we found a rug that we kind of liked but it was missing a price tag so we asked a sales associate for a price...20 minutes later when this young sales associate finally found another young associate, the two of them called the manager named Lindsey. She came up, acting very important but still didn’t know the price. After some more time passed, the two other associates finally found the price. This particular rug had some damage on it which I had pointed out to the two associates while the rug was still hanging and the manager said she will take 10% off, which is their normal policy when selling something with damage. Then they got the rug down, being that it’s 10x12, there was not enough room to even normally roll it. As they rolled and brought it upfront, I found Lindsey because she needed to provide cashier the approval for discount and had to be paged for it. She said she wants to see damage and let’s unroll the rug again in the middle of the dirty floor in front of registers where people are walking up and down. I said it’s enough rolling it up and down. She said well I can’t give you a discount of $40-$50 dollars for no reason even though her two sales associates saw damage and asked her about it before rolling up the rug in the back of store. This is a big, light colored rug for my family room, where kids will be sitting and playing on it and I wasn’t going to expose it to any more germs and dirt in front of the store over $40.00. I asked to see the store manager and Lindsey replied she runs the store 🤣🤣🤣 I find it hard to believe that someone with such poor customer service and communication skills would run this store. Will be contacting Marshals corporate office... not because of the discount, but because of how she...

I purchased a 3 in 1 charger from this store for iPhone/AirPod/Apple Watch. The item did not function to expectations. It could charge one device at a time but would malfunction when tasked with charging two or three. I did not notice this malfunction propensity at first because I did not try charging three devices at once to test it. So, by the time I realized the product is unacceptable, I no longer had retained the receipt or original packaging.

The "Return Policy For Items Purchased In Stores" posted on the Marshalls & Home Goods website claims that returns will be accepted with no receipt in exchange for store credit. This posted return policy does not directly mention the need to retain the original packaging, if there is one. The purchase I made had been split between a credit card and a store gift card. My credit card statement exists as proof of purchase and the store without doubt has records of products purchased with their own gift cards. There is ample evidence that this sale occurred without need for a receipt.

Despite all of this, the store refused to make this issue right and refund my money.

In addition to selling me a junk product, the store wasted my time and energy either via not following their return process properly or by posting a return policy on their website which is unclear about the need to retain original packaging.

Times are tight for me right now. I can't afford to be going to stores that sell garbage to me and waste my time and money. Especially with a competing department store opening up in Doylestown in a matter of days, I have decided to never return to this store again and would urge others to...