Auto Park Chrysler Jeep Dodge Ram — Local services in Plymouth

I have to say I am disgusted! Set up an appointment online Wednesday for the service department after my wife had tried to call a few different times and couldn't get ahold of anyone in the service department, which was fine because we didn't have a problem making an online appointment, but would have rather spoke with someone in person. They made the appointment for 9:00 am Friday morning. Not a problem . Told us we could drop the car off Thursday night which we did . Didn't hear anything from anyone until I called at 11:45 a.m. only to be told the car hadn't been checked yet and they hope to have it in by around 12:30 12:45. My wife called around 12:45 couldn't get ahold of anyone in the service department and finally got a hold of someone in the finance department. My wife told the lady she made an online appointment and wondered why the car hadn't even been looked at yet the lady told her oh that's just an estimate of time .you should have called and made an appointment my wife said I tried to call and make an appointment but I couldn't get ahold of anyone in the service department. The lady then said well you're lucky we are even looking at your car because we have other cars that need to be worked on and are ahead of you.my wife said what was the since in me making an appointment then If they aren't going to look at the vehicle at they time they say they are ,to which the lady replied sorry that's the online system I guess my question is what's the sense in even making an appointment I know there's the possibility that it might not get worked on but we were hoping to find out at least what was wrong with it. Other people in the world have busy lives that's why they make appointments we had to reschedule our day yesterday. My wife told the lady please have the service department call me when they get the car in before they look at it they never called send a text message and when my wife tried to call again she couldn't get a hold of anyone in the service department. At this point she was just disgusted and we were going to tell them don't even bother looking at the car will take it somewhere else but then guess what service department lady finally called after the vehicle was up in the air and on the scanner ,over an hour into it told my wife the code that was coming up my wife then said yes my husband has replaced that part twice the mechanic overheard her on the phone and said oh I didn't know that, that changes things the problem could be somewhere in the line I'll have to drop the fuel tank ,my wife specifically put in the description of describing what was wrong with the car that I had that code come up before and replace the part twice. That just tells me they didn't read what she wrote because the mechanic knew nothing about it until he overheard it on the phone. I guess I will stop ranting it just disgusts me because I have done business with Dan personally over the years this used to be a place I really look forward going to when I needed a new vehicle I have purchased two of them in the past from auto park. I was out made an appointment for no reason and still don't know what's wrong with my car that's okay I don't have a problem taking my business elsewhere. Apparently the customer service is not what...

Brought my truck in for the ABS and traction control lights on, AND an oil change. I used the night drop off and checked the box for oil change and noted ABS in comments. The next day, I received a call that they had a fix for the lights, but parts would take a bit to come in (not their fault, it's cool). Asked about oil change and they started to say I never asked for one (I did on phone and on drop off form) when she saw the check mark. I decided to wait until the fix to get the oil changed. I had gone out of town and didn't order parts for several weeks. Dealing with parts dept was good. They informed how long it would take to receive parts and from where they were coming. The parts arrived on time, and they gave me a call to let me know they were in. I called service to set up the appt for the fix, AND an oil change. I used night drop off again. I checked the oil change box, circled it several times, and then noted an oil change in the comments. They did the ABS/traction control fix and gave me a call. I asked about the oil change, and guess what? It hadn't been done, and they tried to say I didn't ask for one! They brought the truck back in, changed the oil, then gave me a call.

I will not be bringing my truck back for service. It shouldn't become adversarial to want to receive service and provide them more work. Further, if they can't remember what service I want when I tell them on the phone and follow it up in writing, what else are they forgetting when they're working on the truck? When my point of contact doesn't have it together, it reflects poorly on the...

If I could give this place 0 stars I would. DO NOT take your vehicle here for service. I took my Jeep Wrangler in to have the oil changed and to get it looked at due to the breaks not wanting to release. They ended up breaking the key to my lug nuts and then stating it wasn't their fault it broke and that I would have to pay to replace every lug nut on my jeep with regular lug nuts without a key . When I went to pick up my jeep after it was finished, I got in my Jeep and started my Jeep, I didn't even leave the parking spot and the ABS light and traction light instantly came on (I never had that issue before) My husband went back in and told them that those lights turned on. They had a mechanic come out turn it on drive it to a different parking spot and said it isn't their fault those lights are on and that we would have to make a new appt and pay for a new diagnostic after just paying 100s of dollars for my Jeep that should have been fixed the first time and now having bigger issues with my Jeep than what I had before I took it in. They are a bunch of crooks and do not take responsibility for their mistakes. You will end up paying for their mistakes. Now I have to take it in to another mechanic to see what is going on with my jeep. PLEASE save your...