Rand's Ace Hardware — Local services in Plymouth

Very well run hardware store. It was clean and well organized. The people working there were very helpful and usually asked if you needed help before you asked for help from them. Their stock has a wider selection than most neighborhood hardware stores I've seen. And I did call ahead one time on an unusual part and the person answering t g e phone gladly went to see if the part I wanted was in stock.

An important part of visiting this store is to never park in the front ALWAYS park in the back. There's lots of parking in the back and it allows you to avoid the busy street all together. They are located on the busiest road in Plymouth and backing out on to the street is nearly impossible and very risky. It took me a long time to get out because no one was...

Our sump pump died and I called to find out if they had any pumps in stock. After a 15-minute wait they got back to me and said they did. By then it was 25 minutes before closing time. I said I’d be on my way but it was about a 20-minute trip. As I got closer I called again to say I’d be there but it was close to closing so I wanted to make sure I could still get in. They said to go around the back I could catch them. I arrived just as they were turning out the lights. When I got to the back, I caught the employee just leaving and explained that I had an emergency situation and that they knew I was coming. He was unconcerned and said they had cashed out and he continued to his car. Outrageous customer service during an emergency when my basement...

I usually try to shop local. Went to Rands with the expectation to buy a new Stihl 462 C-M chainsaw knowing it would probably be MSRP. Found it with a 20” but with the MSRP of the 25” bar option. Then there was a little sticker that was $50 more that was the actual price they wanted. So they wanted $50 more than the 25” bar msrp but with a 20” bar. Also the bars are over msrp, so to walk out with the saw I wanted with the bar I wanted I would have paid $300 more than msrp. No thanks, took my business elsewhere. Everyone there was nice, and while they couldn’t answer many questions they did reach out to the person who had the answers which is all you can ask for, so good customer...