Verizon — Local services in Plymouth Charter Township

This place is a joke!!! Had issues with verizon customer service with some accesories so went here to buy new accessories and was pleased but once I was able to get in contact with customer service and get things straightened out and got the accessories we actually wanted instead of what we could get for our new phones we went back to try to return them we were denied a return even though there is a 14 day return policy we were told we can do only an exchange and that's what we're allowed and then basically told that that was my issue and my fault. This was all told to me in a heated argument with the manager right in the middle of the store who sold us the accessories in the first place. ABSOLUTELY RIDICULOUS!!! If you ever want to have a poor customer service experience and be ripped off this is the...

Pro: the person I spoke with was knowledgeable Cons: there was a pile of trash behind the counter. Not an over flowing wastebasket but an actual pile of trash about 4 feet by 3 feet with empty water bottles, ice tea cans, and Arby's trash. There was another pile of trash by the side door. The rug looked like it's had never been vacuumed. It made we wonder if they are that sloppy and careless about trash, what else are they careless about. I can't imagine anyone there having any pride in their jobs. A more disgusting store I have never seen. The trash piles aside, I think there was 4 display phones so you have to do your own research before you get there. If a careless attitude doesn't bother you, then I am sure this...

1st Visit was a 5 star-OUTSTANDING SERVICE WITH THE GENERAL MANAGER. VERY PERSONABLE AND HELPFUL. I PURCHASED MY PHONE SOMEWHERE ELSE AND HAD GREAT DIFFICULTY GETTING FRIENDLY HELPFUL SERVICE . THEY DIDNT EVEN OFFER TO SHOW ME THE BASIC FEATURES ON THE PHONE AND THEY KNEW I WASN'T FAMILIAR WITH IT. 4th Visit was a 2 star-Not personable. General Manager wasn't there. 4 workers who were there, didn't greet me with a smile even though there were no other customers in the store. Didn't seem like they really wanted to help me with questions I had about the phone. I still will go back there but I wish everyone was consistently friendly...