Buddy's Home Furnishings — Local services in Pooler

Absolutely the worst experience I’ve had with this type of company.

I originally set up an account to lease two bedroom sets and two mattresses. I was informed about the deposit, and when I explained I couldn’t pay it at the time, I said I’d shop elsewhere. Just didn’t have it at the time. They offered to “work a deal” with me, which I appreciated. We set everything up, including a delivery date.

On the day of delivery, I waited for the 4–5 PM window. At 4:45 PM, I called—only to find out I wasn’t even on the delivery list, and the items I ordered weren’t available. They had two weeks to tell me this, but said nothing. In the end, they only delivered one bedroom set and one mattress. If I wanted the second set, it would come without a mattress. Also, the rugs I paid for were never delivered.

Fast-forward: I’ve been asking for my customer number and agreement number for weeks so I can set up automatic payments (I hate having my phone constantly ringing about payments). It took almost a full month to finally get my customer number—still no contract, no confirmation email, nothing.

They are clearly unorganized and completely unprofessional, whether it’s over the phone or through text. I would never recommend...

Right around the time of the pandemic my husband and I went to them around Christmas time and purchased two Switches. Fast forward to now, near the end of our contract (well it should be the end of our contract as of this last payment that we posted this past Friday). The payment was exactly DOUBLED not something that was outlined in our contract and lo and behold it is not the last month…we have one more that has miraculously appeared out of nowhere despite our contract stating the end date was April of 2022, not may. The person on the phone was nasty with my husband and very unprofessional regarding the situation with the payment being doubled and it catching us blindsided, as well as regarding the additional month added on. All she could say was that someone else bought them out. I don’t care if the pope bought the company a contract is a contract and we needed to be informed if it was going to be altered. Take your business ANYWHERE but here! And, she stated we’d be getting a phone call from the “manager” to discuss it further….I’m...

I had a great experience while in the store. After that I had to come and change my review. I was in the middle of moving when I bought a bed and a rent to own washer and dryer, the washer and dryer were fine nothing to complain about, however for several months they did not charge me. As I was in the middle of moving and had that money set on a card that on my auto payments come out of I was unaware of this happening. I eventually started calling them to find out when I did figure it out and when they started to fix it there was so much confusion and apparently that's supposed to all be fixed because they have a new manager. I guess they tried to help me work with my payments, after moving and thinking that I have been paying the whole time money had started to run low, I was hoping I was a payment ahead but they informed me that double payments just go towards one. I had several bad interactions with customer service phone and just all around the whole thing let the bitter taste...