American Iron Barbell Club Newport News — Local services in Poquoson

I thought I had canceled my membership in December- but just found out it’s been charging me $50 a month for the past 5 months. I called and asked why it was charging me- and they said there were two accounts under my same email somehow. (Not sure how or why that’s possible but ok) if I had wanted to a create a second account using the same email, I would think their system would alert me to say that my email is already in use.

But, when I log into the website under my email it said my account had been expired since December. He said they could see on their end that I haven’t gone at all this year but they would not issue a refund because I didn’t email them asking to cancel an account I didn’t know about.

So I don’t even have a way to log into that account to cancel it, because it’s not registered, but it’s still taking money from me, weird.

Long story short, their sign up system could create another account using the same email you’re currently using. He said the other account hadn’t even been registered- but if it wasn’t registered, why was it charging me????? Very annoying and frustrating.

Edit: I apologize, it won't let me respond to your review response for some reason. No, I was told I wouldn't receive any refunds when I called earlier today- because of this unregistered second account that was created using the same email I used on my original account without me knowing.

Which once again begs the question why it was taking money from me when it wasn't...

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