James Avery Artisan Jewelry — Local services in Port Arthur

I called ahead of time to enquire whether a link bracelet — not purchased from James Avery — could be adjusted. I was quite clear about this detail, and was assured it would not be an issue. Trusting that information, I made a specific journey to the store. Upon arrival, however, I was informed that they would not be able to assist. No explanation, no apology, just a quiet dismissal. The discrepancy between what I was told and what I experienced in-store is, frankly, disappointing. At the very least, one expects consistency and courtesy. What I received was neither. An unfortunate waste of time, and not an experience I...

Went there @635(closes at 8). Gates were pulled half way down already, so you cant go inside. Ended up going into Dillards located in the mall right behind the store and had to pay to get the charms placed on; because they were purchased at the actual James Avery store. LETS DO BETTER, BUSINESS IS JUST TAKING OFF AT...

⭐️⭐️⭐️⭐️⭐️ Russelle is always so friendly and professional! She goes above and beyond to make sure every customer feels valued and taken care of. Her great attitude and attention to detail really make a difference — it’s always a pleasure...