Verizon — Local services in Port Arthur

This was my first experience and I must say that Verizon made a great first impression on me! The customer service at this store is nothing short of AWESOMENESS. I walked in looking for new phones for myself and my son. We were switching from a prepaid plan with Family Mobile. I love how I was greeted at the door by Larry, a Solutions Manager, who made sure that my every whim was catered to immediately. I love how I was given a business card with contact information for both him and the store rep that helped me, Ivette. She listened to my needs and I was never made to feel rushed or pressured. I couldn't pass up the deals that were being offered. With all the credits for porting, trading in previous devices, and my 25% employee discount, both my son and I were able to get new iPhone 6s Pluses, new iPad Air 2s AND not have a bill for THREE MONTHS. I couldn't dream up a better scenario - we love the products and the service! No dropped calls. I love how I was walked to the door when finished. I got in my car feeling VERY SPECIAL and THAT is the key to keeping customers long term. I've had to contact Ivette a few times for different questions because of my newness to the bill-pay process and to my surprise, she answered my texts and calls! I'm a stickler for good customer service and I've gotten it every time. I'm puzzled as to why there are so many bad reviews. Although Verizon has a reputation for being rather expensive, I feel that the prices are fair and competitive. I plan on being a customer for life. Overall, I would give a 10-star rating if I could. Keep up the good work...

Ok, so I never expected the treatment I recieved at this facility, especially since it is a main store for Verizon. I'll try to keep this short. I walked in and the reps were busy, so I just start walking around until I see that one of them was free. As I start walking up to John, he seemed like an ok guy. I told him that I was told to come there to pick up a new sim card since mine wasn't working. He asked for my credentials so I gave it to him. He walked away, came back handed me the sims card, had me sign his tablet then walked away.😟 So in my head, I'm like, I guess I put it in? I did put it together and asked a lady to help me make sure it worked because he just left me with no instructions, nothing. After she helped me she said all it needed was a few moments to load and that he did nothing wrong. I told her that it was the way the exchange went was unprofessional. Then he starts running from the mouth trying to argue with me and lied saying that he asked me if I needed help. If he did I wouldn't have had to ask the female for assistance. Once I seen that customer satisfaction wasn't a big deal here, I wished them a great day and left. Moral of this is that I will NOT EVER go back to this store. I will drive all the way to Beaumont for a great smile and outstanding...

Our 10 year old child deleted his phone/calling app. His grandfather brought him into the store without our permission. He is on our account, not his grandfathers! He called us and thinking I was giving a Gmail password to him, I heard him repeat it out loud to a store employee! I didn’t realize he was in the store resetting our child’s phone. When I asked to speak to the employee I told her that I didn’t know that he was in the store and we, as his parents, would come in if we had any trouble getting the app back on his phone. She told me if I just give her the correct password she would restore it. I told her we don’t give passwords to people we don’t know. She told me she already reset his phone. I told her too bad. We would deal with it when he got home. So then, grandpa brings our child home and my 10 year old has the gmail and password WRITTEN down on a post it note from her!!!! Seriously?! You just gave this info to a child?! We have parental blocks on his phone for a reason! We don’t give our child access to this email account! Horrible that you let someone that’s not a user on this account access to make changes and then to top it off you give a child a password that he shouldn’t have access...