Ashley Store — Local services in Port Charlotte

Waited since September for a couch that came in December. when the couch arrived I wasn't home to inspect the couch, and when I got home, I called the store for them to pick it up. When the drivers arrived, they said they had to call "Jeff" because there were dirt marks on the couch, I let them know it was there when I was hone. Sales Manager Jeff, told me he's not going to do anything for me, acted very unprofessional, even his delivery drivers were in shock and said he has a temper, that he has minimal interaction with customer because of this. I recorded the whole phone call. He also told me I have to have the WHOLE couch professionally cleaned before he picks it up, which I refused in doing. After the drivers left without taking my furniture, I called Jeff back to let him know I recorded the whole call and will make sure regional management, news, and social media will know of how he decided to conduct business. I also let him know, that his product knowledge was not up to par, because the couch was highly advertised as "high performance" material easy to clean, and only requires water and cloth. He then gave in and accepted my return and said "I have to feel like I am winning in a sense, so please clean off the couch before they pick it up. After the return, I decided to go back and give another shot at ordering the same couch, different color, still in December. I was told by the sales person it would be late Jan of delivery 4-6 weeks. Okay, I was fine. Here we are, I have called every week, was told by end of feb I would be receiving my furniture, and now it's March.

I do not recommend going to a franchise Ashley furniture, and will advise to visit the corp store in Sarasota where there is better communication. I was told Wednesday (it's now sat) I will hear from a manager and here we are, still nothing.

Every piece of furniture I have in my home is from Ashley furniture. I will no longer order from the Port Charlotte location, will be in touch with a Regional Manager, and high ups on this interaction and processd

UPDATE* - THIS IS IN RESPONSE TO JEFF, THE STORE MANAGERS "OWNERS" COMMENT... NOT SPAM, I FINALLY RECIEVED MY FURNITURE THIS MONTH - AND THE COMPANY REP "JEFF" IS TRYING TO MARK MY REVIEW AS SPAM, DUE TO CALLING OUT HIS POOR PROFESSIONALISM, ALONG WITH HIS CUSTOMER REP. I REPORT THEM TO THE BBB AND RECIEVED A RESPONSE IT WAS SENT TO ASHLEY CORPORATE TODAY FOR REVIEW. I AM POSTING A PICTURE OF MY FURNITURE AND MY FIRST SALES ORDER TO PROVE THIS ISN'T SPAM, BUT JUST JEFF THE STORE MANAGER TRYING TO PROTECT HIS IMAGE. ALSO, WITH THE AMOUNT OF REVIEWS I HAVE, IT'S HARD TO BELIEVE YOU'D THINK THIS IS SPAM JEFF LOL HAVE A GREAT DAY :) MY NEXT RESPONSE WILL BE THE VIDEO OF MY PHONE...

Very disappointed with our experience. The sales associate failed to communicate accurately, and because of a miscommunication on the final transaction date, the deal fell through. They are keeping our $350 down payment, which may not be a large amount, but it’s the principle. We loved the couch we chose and could have easily gone back to pay cash for it, but we will not. The lack of accurate information and poor customer service have made it clear that we will never purchase anything from this store again.

Because there’s no way to reply directly to your comment, I’m updating my review with my response.

I have to be honest — your reply doesn’t reflect what actually happened. You weren’t there for the in-person visits we made or the phone calls we had with different people at your store. From our perspective, the situation played out very differently.

Bringing up “multiple forms of payment” is misleading and comes across as if we couldn’t afford the purchase, which couldn’t be further from the truth. We had plenty of ways to pay. The real problem was being given information that turned out to be wrong. That’s why we walked away — it was about principle, not money.

We ended up buying a more expensive sofa, coffee table, and end tables from Rooms To Go, where we had a great experience start to finish. Those pieces are arriving tomorrow.

At the end of the day, we’re not going to keep going back and forth with you online. You made an extra $350 for absolutely nothing, and we’ll leave it at that. But please do not imply we didn’t have the money — your customer service was poor. Own it and move on.

As someone who has been a business owner, this is not how I would typically respond to a negative review. I would have reached out to see what I could do to...

We were very disappointed with our experience. Communication from the sales associate was poor, and due to a miscommunication on the final transaction date, the deal fell through. They are keeping our $350 down payment, which, while not a large sum, is a matter of principle. We loved the couch we selected and could easily go back and pay cash for it, but we will not be doing so simply because of the lack of accurate information and the poor customer service we received. This experience has left us very disappointed and we cannot recommend this store based on our interaction.

Unfortunately, the way the review platform is set up, I could not reply directly to your comment, so I had to edit my review.

Respectfully, you do not know the full extent of the customer service experience we had. You were not present for the multiple times we visited the store or the phone conversations we had with your staff, so we will have to kindly disagree with your version of events.

Your statement about offering “multiple forms of payment” comes across as an insinuation that we were unable to pay, which is not the case. Payment was never the issue — the issue was that we were told one thing that turned out to be inaccurate. Out of principle, we canceled the order.

We immediately went to Rooms To Go, purchased a more expensive sofa, coffee table, and end tables, and received excellent customer service. Those items will actually be delivered tomorrow.

At the end of the day, this is about how we were treated — including the way my husband was spoken to by the store manager (which I assume is you). To then go online and imply we couldn’t pay only made the situation worse. You’ve got our $350. I hope it...