Momentum Ride Shop — Local services in Port Hueneme

I’m very unhappy and disappointed with both my recent interaction at Momentum and my previous bike tune up that was done in July of 2020. Should you be interested in more details I just completed a review of Momentum on Yelp but felt it was important to post on Google as well as it’s probably the most searched.

While riding my bike last Wednesday 1/13/2021 I got a flat tire. I took my bike into Momentum the following day and explained that I needed the tire repaired and to please look at the gears and shifter as my bike wasn’t shifting gears very smoothly. Honestly I take some responsibility for my gear problem as in July of 2020, Momentum did a complete tune up for approximately $150 and did a terrible job. The catch is I didn’t realize how poor of a job they had done until I rode my wife’s Townie bike which is a smaller less expensive model of my Townie bike. I now realize that her bike shifts smoothly and was very easy to shift gears unlike my bike even after the July 2020 tuneup. In other words Momentum’s bike mechanic was so inept that he couldn’t figure out how to repair a quality Townie bicycle.

I’m not complaining and writing this negative review regarding my ignorance relating to the poor tuneup, as I certainly need to take some responsibility for not knowing any better. My complaint is that I purposely patronized Momentum because it is a local merchant and I made that clear to the owner Evan. I bought $75 worth of accessories which I chose to buy locally instead of lining Amazon’s pockets and paid double the price. But then when I spent another $150 for the tune up which I now know was a mistake, I feel unappreciated as a local customer.

The fact is on Thursday, Evan’s bike mechanic and employee, took in my bike and did nothing for 2 days until I phoned today, 3 days later to inquire about my bike repairs. He said that he’d get to it and it would be done in a couple of hours. I was furious as I was informed that he’d call upon completion and then the shop totally dropped the ball and waited for me to call. When I complained he said he was very busy so I told him to just fix the flat and I’d come get my bike. My bill was $23 and I didn’t mention the charge which I think they should have done for just the parts as the money isn’t the important part of this negative review. I did ask where Evan, the owner, was as Ryan was working alone. Ryan’s response was that Evan was surfing. Surfing??? So busy that he left his employee alone to go surfing???

Wow,😭😭😭 Shameful!!!

Any business that treats customers with such disdain and lack of respect should not be patronized!!!

Stay away from this shop. Shame on me for trusting this local business and shame on Evan for surfing at the same time his employee is explaining to me that the job wasn’t done because the shop was so busy. They aren’t even open that many hours a day but obviously don’t care about their customers.

Again stay away from Momentum in...

I first stoped by Momentum Ride Shop a few weeks ago to get new wheels for my bike. The person at the register helped me out (I didn't catch his name). He was very helpful and friendly and got me set up with some nice wheels. I was very happy with his customer service, So I decided to go back to purchase more items from them. I had them install a front break for my bike, but when I noticed it was very tight and it being a front break I didn't want to fly forward over my handle bars in case I needed to emergency brake, so l asked the coworker who was working on my bike if he can make the breaks a bit softer so l don't break to harsh (this is not the same worker that helped me originally and I didn't catch this guys name either) but he was very rude and arrogant saying things under his breath. I didn't mean to offend or disrespect him by any means, I was just hoping he could have made it a bit softer. Unfortunately, I will never do business with this ride...

Momentum Ride Shop is a very good small bike shop. No stuck up vibes here. Friendly and attentive staff willing to really sit down with you and earn your business. If they don't have what you're looking for don't be afraid to ask for the catalog. Their distro company is super quick on the turn around. I needed a heavy duty lock for my Specialized Rockhopper 29er and I spent at least two hours leafing through the catalog and chopping it up with Evan. I never felt like I wasn't worth his time. I ended up ordering the Abus Ultimate 420 lock. Took two days to get here. I really liked that I could choose a paper receipt or to have my receipt emailed to me. Of course I got it sent to my email. All in all, it was well worth it to do the research and get the right lock for my bike. So in summary this is a great shop with very good customer service. I'll be back to special order some tires when my Serfas Drifter 29er's start...