Petco — Local services in Port Hueneme

My overall experience from Petco Hueneme has changed throughout the years. At one point I enjoyed receiving their services and staff. Unfortunately today, I had a scheduled grooming appointment for my one year old toy poodle. I alerted twice when I was scheduling the appointment and in-person that my pup had a few matted spots. Not extreme at all. Both groomers at the scene told me she was badly matted. I told them she was not matted as how they were describing. I told them I was confused to why they were telling me this because she was not extremely matted. I told them I know the difference when it is extremely matted to when there’s a few matted knots. I was very frustrated and told them why don’t they alert their customers when they schedule an appointment that they do not accept any dogs with matted fur that includes small matted knots because I wasted my time waiting and to drive to the appointment to get this news. They tell me that I should tell corporate about this (like if they really want to hear a customer’s feedback). They try to brush it off by saying it is part of their new protocol and that is why the old groomer team were let go because of one matted dog ruined for everyone else’s experience. I was mad that they wasted my time, try to gaslight me that my dog was extremely matted, and were not apologetic. I’ve mentioned that I’ve been going to this specific grooming Petco store for the past 8 years for my other dogs for their grooming services before they closed down. When I heard that petco’s Hueneme Grooming department service was back open, I was excited to receive their grooming services with them again. Unfortunately, I will not be coming back to Petco Hueneme’s grooming place and I warn all dog and cat owners who have fluffy or long haired pets to not come here because they will not accept pets who have a few matted spots👎🏼

Side note: shout out to Alyssa, Petco’s Dog Trainer for being always polite and understanding. Helped my dog get training...

I found out that inventory and pricing you see online is not the same. It very much seems that they post items that are not available at discounted prices in order to get you in the door then give you the unfortunate news that they just sold the last one or that the item is on order waiting for delivery, but for a little bit more you can buy the upgraded version or another brand which is better. There once was a store in Oxnard named Frys that did the same thing and now they are gone because they were unreliable. Strange thing that there are no sales people walking the floor, they are all up front keeping each other company which is something that Frys employees used to do as well. The only sure way to keep your job is to actually care about it. You need to be willing to help the customers that walk through the door without being asked. You know or should know why they are there.. "to purchase something", when you fail to show interest or motivation in what you are there for your potential sales start disappearing. Over time that means the store loses revenue and the store cannot afford to pay its employees " You" and you lose your job. Its simple, go to work " to work" not to hang out in the front and collect a check. Your store needs to be cleaned up and organized all day long. Earn your pay don't expect to get paid for doing nothing. Just sitting or standing behind the register is not working. You think I'm wrong? That's...

Petco Port Hueneme Review

I recently visited the Petco in Port Hueneme and had a bad experience. Upon arriving with our little guy, we were assisted by Danielle. Initially, it felt like Danielle was hesitant to help us. When she looked up our dog's information, she mentioned that his records weren't available. My husband explained that our dog had been there before and insisted that all records had been provided previously. After several attempts to clarify, another groomer kindly stepped in and suggested checking under a different number, which thankfully led to finding our dog's records.

However, the experience took a turn when my husband handed over our dog, who started to shake and unfortunately had an accident. Danielle then informed my husband that they would not be able to groom him due to his nervousness. While we understand the need for caution, it was disappointing, especially considering that our dog had previously been groomed by someone who was exceptional and made him feel at ease.

Overall, while I appreciate the effort from the other groomer who helped find the records, I believe better communication and support from Danielle would enhance the experience. It's crucial for pet grooming staff to be patient and understanding, especially with nervous pets. I will NEVER bring my guy to...