Target — Local services in Portage

I wanted to share my experience with a team member at the Target Portage store on Friday, May 3. I had placed an online order for an item that was to be available for pick up on 5/3. By the afternoon, I still had not received my item. After speaking with Sara (could be Sarah - I forgot to ask on the spelling), she was going to search for the item and asked to place me on a brief hold. She checked in every 5 or so minutes to let me know she was still looking for the item. After about 15 minutes, she had not found the item but was determined to continue searching for it. She took down my number to call me back as she did not want to keep me holding. Sara(h) called me back to let me know she verified with corporate that the item was delivered on 5/1, but was still searching for it. She asked if she could call me back later in the evening, but before 8:30pm when her shift ended. I received another call from Sara(h), and they had not found the item. She knew how important it was for me to have the item before Saturday so she offered to substitute the item with a comparable one. She even offered to price match it for me. I want to recognize her on the exemplary customer service she provided. Not only did she search for my item for multiple hours, but she offered a solution when the item was not found. I come from a customer service background and if I had an employee like Sara(h), I would want her recognized. It is hard to come by employees that dedicated to customer service. Please make sure she is recognized for her service and give that girl a...

I ordered two items online for in-store pickup in 2 hours. Received an email that order was complete and ready for pickup. Arrive at store and am handed bag containing my purchase with an "You're all set!" I open the bag and see only 1/2 of the items ordered. When I ask front desk they say, "Well, we don't have any way of knowing what the truck will deliver when." Huh? I ordered this 2 hours ago, your website said you had it, I got a confirmation that you had it, but now you're handing me a bag (without even looking at the contents OR my ID, which contains only half my order. Inventory control is not to be trusted at this store. Once I walked myself back to the baby department to find my OWN replacement article, I also discovered they entire towel/robe baby section was empty but for 4 items (3 after I took one). 1. DON'T shop pickup in store. 2. Always check your bag before you leave. 3. Be prepared to wait while the front desk calls 3 people and finally walks you back to the section YOURSELF, to pick something else out. Target, you never fail to disappoint. Again, it will be another 8 months before I go there. Maybe by then it...

I love this store. The employees are so attentive, respectful, and courteous. That mean a lot to me. You have an A+ team there.

The store is usually clean and well organized, with the exception of the clothing department. It needs some work. It’s usually a bit of a mess and the dressing room is very small and outdated. No one is ever present there as well. That section kind of feels like an abandoned ghost town. Lol The shoe section is always slim pickings. That whole section needs a revamp, like yesterday.

I’d also like to see more brands in the grocery section. The grocery and skincare section need better restocking.

The bathrooms can also use an update. The one next to the pharmacy is a bit gross.

The return policy is pretty good and the shopping carts are super smooth and in good condition. 👍🏽

The lines can get a bit long and there needs to be more people and less reliance on self-checkout.

All and all, I do like shopping there because it’s calm and upbeat. The employees aren’t unruly and rude like at Walmart. Lol 👌🏽

Ps: A little music wouldn’t...