Walgreens — Local services in Portage

I will go out of my way to avoid this Walgreens location. I’m honestly saddened as I have been coming here for a long time, and I live just down the street. I feel this location has steadily declined over the years, and more so the past 6 months or so. This is evident in the lack of customer service all the way to the messy parking lot. Cashiers are always friendly but they are swamped. Management seems to be no where in site or nonexistent. I sat in line for close to 10 minutes as the line continued to grow , and the cashier repeatedly had to call for back up. Eventually a young lady came up to help the poor guy out. Once I completed my purchase, I went back to the pharmacy to pick up my prescription and they were closed! The pharmacy seems to have very select hours. And considering it was a weekday morning I was caught very off guard. I take a daily blood pressure pill and prenatal vitamin and had taken the last dose of each prior that day. When I went back up front, I asked the cashier if there was a manager available. He asked if he could assist me, but I let him know I was hoping to speak to a member from management. He called for a manager and let them know there was a customer who would like to speak to them, there was no reply over the headset. I sat for 5 additional minutes before the manager acknowledged the numerous pages. Over the headsets she said “she was busy and it would be a while.” I decided to just count my losses. I went home and decided I would call the next day to discuss my experience with the store manager. When I called I was unable to reach any member of management. As a former business owner, I understand the importance of having polite professional staff and efficient management. I hate to no longer shop and fill my prescriptions here, but that...

I used to love this Walgreens, but for the past several months there have been a lot of problems. 1: they keep switching manufacturers of rx drugs and they do NOT all work the same. 2: I have tried to refill a RX, and have been told that I don't have a RX for that on file. (This has been for a standing rx that I have refills on so it's not like the doctor just called it in and it hasn't hit their system yet.) A couple of days later I will get a voicemail saying that prescription is ready to be picked up. Really?? This has happened at least twice, luckily I don't wait until the last minute to refill! 3: Today when picking up my prescriptions, I received 2 bottles of one I was only supposed to get one bottle of, both are marked "no refills", I only got one paper pamphlet thing corresponding to getting that refilled... And I did not receive a medication I was supposed to get. This is the kind of absolute headache that caused me to leave Walmart's pharmacy years ago. When you need medications, the LAST thing you should have to worry about is...

🤪WhY iS tHe linE s0 l0Ng?_🤪 🚘 pharmacy drive thru 🚘 is NOT = expedited service. It takes the same amount of time as walking up to the counter inside except you're burning up your gas🤷‍♀️Folks don't listen either which contributes to the longer wait times ✔ doctor issue? ✔ insurance issue? ✔ health question ? Take your butt into the building. If everyone in the pharmacy drive-thru drove up picked up their meds and hit it, it would be a short line. Don't be an indignant baby when you interact with pharmacy staff. It is not their fault that ✔your doctor sucks ✔ your insurance sucks ✔ that pharmaceutical companies are greedy. Or ✔ A supply chain issue. Lastly YES they are short staffed but don't be a Karen to those that actually came to work, showed up and are...