Adorn East — Local services in Portland

Cozy space, high quality jewelry, safe piercing practices, and the staff were very personable!

Update on 2/19/17: Today I went to Adorn to have my septum piercing switched out with a smaller hoop. I had my original piercing on 1/13 and was told (see photo) that I could have my hoop downsized 4-6 weeks after my original piercing. It has been over five weeks.

So I went to the shop and told the person behind the counter that I wanted to switch out my hoop for one with a smaller diameter and gauge. He told me that I could only have a smaller hoop, but not gauge, since my piercing needs to heal more. I said ok, but really wished that that information would have been shared with me ahead of time. I talked to one of the piercers and he said that he would attempt to change the hoop if my piercing was healed enough. Sounded good to me and I waited in the waiting room.

A few minutes later, a different piercer called my name to come back to change my hoop. She immediately asked how old my piercing was. I told her five weeks. She responded that she would not change my hoop to one without a ball as early as five weeks. She was a bit rude about it and I explained that two other people in the shop told me that it was possible to do so and she passed me onto the original piercer that I spoke to.

In the end, I wasn't able to have my hoop changed out because my piercing wasn't healed enough. This is fair and I appreciate my piercer for testing out my piercing before denying me my request.

HOWEVER- It has come to my attention that different information has been given to me from different people within the company. PLEASE communicate internally before sharing information with your clients! It's not fair to tell me that I can get my hoop downsized between 4-6 weeks and then get upset with me when I show up to have it downsized after 5 weeks. Also- please define the meaning of "downsize" with your clients so that their expectations are on par. I did not realize that I had to wait 6 months for total healing before changing the diameter AND gauge of my jewelry (PS I was told full healing takes 2-3 months...see photo). So I either have to wait longer or spend more money to get two different pieces of jewelry. Lame. =(

It is my understanding that Adorn is one of the best piercing studios in Portland. And I can tell that they offer top notch service and quality in piercings and jewelry BUT PLEASE communicate more clearly with each other and your clients! I am paying a lot of money for piercings and jewelry and wish to be treated kindly as a client of your business. It is not my fault if information is not being communicated clearly internally and therefore to the clients. Thanks for...

Let’s Start Off To Say , I Only Came Here Because paramount piercings were Closed And I Desperately Needed To Buy Good Quality Jewelry for my piercings… When I first arrived and walked to the door, I believe it was the manager. I was approached by at the front desk. I politely told him what I was here looking for. ( Just to buy jewelry and to get help in setting in my nose ring) He was very passive aggressive And made me very uncomfortable The way His attitude got as I question him about the jewelry sizes I wanted to purchase , I felt he wanted an argument out of me when I genuinely just wanted to find the perfect fit for my pieces and I did not want to be upgraded any sizes bigger than I already am pierced , I ended up ignoring his attitude because I didn’t feel like making A big deal out of it I’m just coming here to literally buy jewelry, Not to mention, he might be colorist ( Racist) I seen a book Called “ Your Black Friends “ Showcased On a dresser near the waiting area I couldn’t help but to look through it a little because That instantly gave me a really off vibe that someone would think it’s OK to even have a book by that name out for customers to see The book literally is mocking people of color and I found it pretty disturbing so I did take a photo I found it very disrespectful to even have this book out for potentially people of color customers you may have randomly coming through like myself, Not to mention, as I was called by one of the nice ladies As she was doing my service ( Helping me put in my nose, jewelry) He ran upstairs and told me the price of my jewelry I also felt that was contradicting as if I couldn’t afford to pay… I wonder if he is doing that with any other customers just barging into their service asking them is the amount OK to be paid? 😐 It was pretty awkward Not to mention, I think I was overcharged. He already let me know the pricing of my jewelry downstairs before hand $70 for the nose ring and $30 for the tongue ring I was charged $120 I don’t know where the extra 20 came from, but I didn’t argue with it after what I have already experienced being in here not even half an hour. I just wanted to get out. As for the lady who Helped me she was nice kind guided me through what she was doing. It was a little painful but for her kindness 9/10 Probably wouldn’t recommend this place. If you are a person of color the owner...

I’ve been waiting to post this review for well over a year now, and I wondered whether or not I should ever post it, but my experience was upsetting enough to warrant it, I think. I scheduled an appointment with Corey last year for a sleeve tattoo. We had a FaceTime meeting where I provided him with my general ideas for the sleeve and gave him a folder full of reference photos of flowers and birds that could potentially fit into the design. He seemed very excited and told me we would make an appointment a few months out, I sent him a $100 deposit for the design and appointment, and then he never contacted me again. Two full months went by without any interaction. I thought maybe he was just busy working on the design, but he never told me how the work was coming along or showed me any sketches at all. When the appointment date was approaching and I still had no idea what he was planning on permanently putting on my skin, I started to get anxious. Our first appointment was a 4 hour session, and I had not even seen the design yet by the time the day of the appointment rolled around. What would our appointment turn into if I didn’t like the design, or if it needed to be resized or changed? Reasonably nervous to be making such a big commitment that was apparently going to be a complete surprise to me, I decided to cancel my appointment. Corey told me he had no problem filling the time slot because he’s “very in demand”, but then told me he wouldn’t be giving me my deposit back. He told me he had already put work into the design, but never sent me sketches or showed me any proof he had actually worked on a tattoo for me. When I asked if I could at least see the sketch, he told me no. This soured my experience so badly that I have not returned to Adorn since, and my whole family has gone there for piercings and tattoos alike. I really hope things have changed.

EDIT AFTER REPLY FROM BUSINESS: I appreciate the effort at clarification, but the overall attitude was rather disappointing. Adorn has already lost my business and a backhanded reply won’t change that. There was a lot of miscommunication clearly and also a complete absence of communication that made me concerned. It’s a little offensive to paint the anxious customer as the problem in a situation that required collaboration, which is absolutely a...