Bank of America (with Drive-thru ATM) — Local services in Portland

The commercial lending process was absolutely terrible. I am a small business owner and looking to buy property. I learned a lot along the way and the deepest regret I have is choosing Bank of America as a potential lender. This choice cost me a lot of time and the opportunity to buy a wonderful property.

My business partner and I had spent the prior year searching for a property that would fit our needs and finally found one. We had approached multiple lenders along the way and because we are a small potatoes we were getting very little follow-through or interest from lenders. After speaking with Rakesh, we decided to choose Bank of America for the lending. Rakesh was personable and interested in our goals and sold me on their expertise and familiarity with the SBA lending process and I felt well taken care of. And then everything changed. It’s so sad that this wonderful person is not supported by a team that can deliver on very reasonably set expectations.

After submitting robust financial data, my business partner and I were given a letter of interest giving us a dollar figure that they were interested in lending. The property that we found was less than that amount.

We applied for the mortgage and BofA mismanaged the application so badly that it compromised our ability to close on the property which translates to a loss of the earnest money we put down. Early in the application process, they were very communicative trying to get all of the documents in order. After the application was submitted it was radio silence. A week AFTER we were supposed to hear back from underwriting, we were introduced a new “team” of handlers and asked to fill out a brand new application, which was entirely redundant from what we had already filled out. The new handlers did not respond to emails or phone calls for eight business days which was a huge amount of time in our financial contingency window for this commercial property sale.

The lack of communication was such a red flag that we were scrambling to find a mortgage broker to help us develop Plan B and Plan C in order to secure alternative lending for this property. Because all of this was happening really late in the transaction window it severely limited our options. With better communication, we could have secured an additional loan guarantor or raised more capital or whatever was necessary to close the deal. Their mismanagement of the application process came at a devastating opportunity cost for me and zero accountability for them.

Incredibly stressful! Dehumanizing! Unprofessional! Possibly even discriminatory!

This was confirmation of my preference for using community banks and credit unions.

I would love to give a zero star review, but I’ll channel my energy to filing a formal complaint...

They deserve 0 stars but since thats not an option 1 will suffice. Won't ever bank here again. I went to withdraw some cash after getting in an accident because I needed to pay part of a claim immediately but didn't have any money. I wanted to make sure I didn't need a minimum amount in my savings to avoid fees, so of course I asked a teller. They told me there was no minimum needed in my savings to avoid fees. Unfortunately that was not the case. They took $300 from me! Than when I called to see if anything could be done some very unfriendly lady said no, at this point I said if your institution isn't going to refund my money I would like to close my account. She said that wasn't a problem and would be glad to "help", the worst part was she didn't seem to care about me as a customer at all. Terrible place, I now bank with Unitus and and couldn't be...

I had a terrible experience with almost every person I dealt with at this location. As a veteran, I use USAA and needed to pull a large amount of cash. The process is grueling if you don't have an account with Bank of America - this is understandable; however, the poor attitudes and unfriendly demeanor from each employee, made me feel unwelcome and unimportant to have chosen their bank. If this is how they choose to treat their non-members and veterans, I will never become a member of this bank or use their bank as a non-member - USAA was on the phone with me the entire 33min while this was sorted out, to help support us if necessary. Bank of America and they should be embarrassed -...