Encore Audio Video — Local services in Portland

When it comes to home theater these guys are among the most knowledgeable guys in Portland. But, that's now why I love this place. Being an audiophile or a video geek is one thing, being a great business is another. Encore Audio / Video is both.

Last week I went in looking for a $200 Audioquest Dragonfly DAC. They had been back ordered for several weeks. Proprietor Clark von Trotha went to his desk, pulled out his own Dragonfly and offered it to me. A few weeks earlier I needed a subwoofer cable. Both Clark and Jeff Grove spent as much time with me and my $50 cable as they would have if I were buying $100K speakers.

This is not because these guys hand nothing better to do. It is because they know that the $250 in purchases I have made in the past month have bought them a customer for life. They treated me with the same respect that they treat everyone who walks in the door. In doing so, they have guaranteed that when I buy my next system, whether it be with $2000 or $200,000, they will be the ones to sell it to me. That is because they respect every client and view us all as partners in our love of sound and images.

I highly recommend Encore and I'm very glad I...

These guys are top notch. They are responsive and knowledgeable. We had some tricky requests and the answer was never no. It was always, let's figure out a way to do it. Still calling them 6 months later as I continue to add more features to our C4 system. And they've never let me down. I’ve seen reviews that are unrealistic in my view. When working with technology things can be unpredictable. Expecting to hook up all this stuff flip a switch and it magically works perfectly is crazy. They've solved every problem eventually. And the "never give up" attitude is what I value more than speed.

We love our C4 system and it's incredibly complicated.... Theater with Xbox/Xfinity/AppleTV 150+ light switches electric blinds throughout outdoor sound system speakers in virtually every room 10+ wireless access points all over the house 10 wireless deadbolts Tied into our security system with over 100 door, window, glass, smoke and co2 sensors

Highly recommend you give them your business and patience. It will...

I recently moved to Washington state, owned a $2500 streaming music player and my remote control was lost. My player was worthless unless I could get another remote. I checked the distributor and Encore Audio/Video was listed as a dealer for The Cocktail Audio X40 that I owned. I spoke with Clark, a very concerned professional store employee who said that he would order me the two remotes that I wanted. After our initial talk, he even called me back with an additional question. Since he told me that in order to help out he would not charge the usual markup and all this, as if I had purchased $10,000 worth of gear. His attitude was so refreshing and took me by surprise so I decided I would write some words that would give their future customers a glimpse into what kind of service they might get if they actually bought something from this store, Wow is all I can say, clark was great, I can't...