This was an extremely disappointing experience. We saw this brewery across the street when we went to Backwoods a few weeks ago and were excited to come back and try Deschutes. It started off on the wrong foot when we arrived and the host recommended for us sit in the bar area. We proceeded to sit at the bar for 5 minutes as the bartender walked by numerous times without greeting or even acknowledging us. Later, we found out there was another bartender who was running late making us question why the host even encouraged us to sit there in the first place. After that, we had to restart at the host stand and ask to be seated at a table instead. We waited again for over 5 minutes at the table before being acknowledged. When someone finally did come over to us they quickly dropped off water and said “In case you’re thirsty, here’s some water” and didn’t return for another 5 minutes. She was our server, but she didn’t greet us or introduce herself, so we’re not sure what her name is, but she was wearing an orange beanie the whole time. When she asked for our drink order, I asked a question about their sour and she wasn’t super confident about the answer, so she offered a sample, which I appreciated. My girlfriend ordered the cider and the pretzel to start. The pretzel arrived surprisingly quickly, but the cider and my sample took over 15 minutes so we finished our appetizer before even getting our drinks. At this point, I was confused so I looked around for our server and noticed her behind the bar. She must have noticed me because after that she brought our drinks and immediately made the excuse that she was helping to fill in behind the bar. Normally, we wouldn’t mind, but she had 3 tables and the bar was not busy. Looking around, it seemed like we were the only ones being neglected. When she dropped off the cider and my sample, I confirmed I wanted the sour and she took our food order. Other than to drop off the drink and one quick pass by, she did not stop at our table again until we were finished. We had been craving burgers for a while and were disappointed by how average they were. I got the BBQ Pork Belly burger which was smaller than expected and surprisingly dry despite looking juicy. My fries were too salty (which is surprising because I love salt), and they must’ve been a little stale because the last few were rock solid. My girlfriend got the black bean and quinoa burger and the garlic fries which were $2 extra. The burger was extremely dry despite having sauce on the focaccia bread bun and the fries came out cold with the cheese unmelted. We didn’t take it too personally, until the end. I guess the other bartender arrived because the next table she got, which was next to ours, she quickly greeted enthusiastically and gave them her undivided attention while answering questions, making recommendations, and taking their order. Overall, this may be the worst service we’ve ever experienced and honestly the food was kind of disappointing. Despite there being other drinks and food we wanted to try, we definitely will not be going back.