Schoolhouse Showroom — Local services in Portland

If you expect to receive what you pay for in a timely manner, I would recommend avoiding Schoolhouse. If you expect to hear back from customer service promptly regarding any issue, I would recommend avoiding Schoolhouse. If you expect the customer service team to provide solutions that actually rectify your issues, I would avoid being a customer at Schoolhouse.I like to deal in facts, so we'll start here.

May 8th I order a table that was advertised in stock with a promise to ship in 3 to 5 business days.

May 10th - I email with a question about the table legs diameter.

May 13th - No response to my question, no shipping, I think - this isn't going to work, so I email to request a cancellation. The customer service team responds to me 3 days later - no sorry, can't do that! Even though the order has not been dispatched & shows no movement. Okay - whatever fine. I wait. I hope it will be okay.

May 17th - I finally get an email about the legs measurement, but it took…a  entire week to get a response.

May 21st brings an update - IT'S SHIPPED! What joy. It wasn't what was promised but it may very well be okay. I think that it will be to me in no time, I'm thrilled.

May 31st - A tracking update that the furniture has made it to the delivery hub! Yes! My table is coming, I'll be patient.

June 1st - I call The delivery company, metro, to discuss delivery dates. They tell me they are not allowed to discuss anything with me & I'll have to call schoolhouse.

June 3rd - I call The delivery company, metro, to discuss delivery dates again, thinking it must be an error. They put me on hold for a long time and then tell me they are not allowed to discuss anything with me & I'll have to call schoolhouse.

June 10th - Finally someone reaches out to me from Schoolhouse - They're so sorry! " I've been in contact with Metro and apparently there was an error on our account which resulted in a pause on deliveries. I am so sorry about that! We have sorted it out and you should be hearing from them in the next few business days to schedule your delivery." This essentially means they had an outstanding bill which resulted in a pause of deliveries to any customers with this merchandise. Embarrassing for all of us to know about & NO ONE REACHES OUT TO SCHEDULE ANYTHING. To their credit, they refunded shipping - which is nice.

June 11th - The tracking mysteriously shows that they've picked a date of delivery for June 17th. I say okay fine - this will be over soon & come to peace with it even though I'll be out of town this day. I coordinate someone to receive the package.

June 24th - The package did not come. The package has still not arrived & I'm not sure my customer inquiry that I've submitted will be answered in any kind of timely manner.

At this point, i have no hope & i just want my money back. I'm sure i'll hear from...

I adore their designs but the customer service is not great. The staff I've emailed with are kind and polite, but my frustrations are: 1) they offer no working phone number. 2) some items ship quickly but others may take 6-8 weeks to show up even including non-custom items and I've never received an indication of how long to expect the wait to be. 3) I had a frustrating experience recently after Schoolhouse shipped me the wrong item. First, I waited 6 weeks to receive the light fixtures and shades I ordered. They sent 3 large fabric shades instead of the 3 small glass shades I expected. They sent me a return label to ship back the incorrect shades. That's great, but I have a few concerns with this process. --They won't ship the correct ones until they receive the wrong ones back (I get it, they don't want me to hold onto the wrong ones but other places will ship when they get verification that you shipped the item back and just say they'll charge you if they later discover you sent an empty box or something). This will take a while since the return will ship ground. --They also only sent one label for 3 boxes, so they'll share 1 tracking number and UPS "wished me luck with that". --This is completely Schoolhouse's error, yet I'm the one who needs to pack up, tape up, label, and drop off 3 large boxes. I had to leave work early, buy more packing tape, and haul the boxes around, and reschedule installation with my handyperson (and wait another who-knows-how-long to get the shades). I think good customer service would be to offer something to make up for this considerable inconvenience, like, I don't know, a credit toward a future purchase or a coupon. Something to acknowledge that my experience hasn't been what I'd expect from any company, much less one that's not cheap. I hope Schoolhouse can sort this out because I really love...

I had purchased their Hasami Black Mug/ Matte Finish and had left a review on their website on 10/31. Here it is 11/23 and that review has not been posted on their website. They are hand picking their reviews, or just so far behind haven't gotten around to posting it yet. Could be either way, judging from my one experience with them. Here is the exact review that I had posted, "This is one very good looking mug, but the tactile sensation due to the rough feeling of the Matte Black finish makes it a mug that I do not want to touch or put up to my lips. I used it once, hand washed it and air dried and it spotted/streaked easily and I have soft water. Kudos to Schoolhouse for going above and beyond their stated return policy and gave me full credit for my purchase, including the used cup. I am also somewhat critical of Schoolhouse for a few things: 1) Item was sold as being 'in stock' however took quite a number of days to ship out - I ordered 9/3 and received it on 9/18 2) I sent and email on 9/18 to return the mugs, did not hear anything back until 9/26 after I sent a second email wondering what was going on. These are not particularly good turnaround times at all in my opinion. Back on the positive side, once I did hear back on 9/26 the return process and credit was very...