Bobbles & Lace — Local services in Portsmouth

Bubbles&Lace The clothes are fun and bonus: Inexpensive. But the customer service in Portsmouth was exceptionally and surprisingly difficult. Not sure why, but the store requires you to be a customer on a named account. No one took my name for the account at the purchase. In any case I would not be aware of this arbitrary return requirement. Would you? It not customary.Filing my dispute with my Amex Platinum Account. Good luck. As a result, my timely return was denied. " we accept your return, as your name in not in our files.

Here's what happened after that. I went to return the item with my receipt in due time it was denied because I was not in the customer base so I didn't know about that, I wasn't asked that when I went to purchase the dress so I'm standing there with my receipt and address returning it on time and they're refusing it.. so I wrote to them and we straightened it out and unfortunately, I had a work trip and then came back on from the airplane sick as a dog for another week so it's 14 days now since I bought it and they're refusing to take it back. Oh and I'm still not in the customer base, they didn't ask me to even join ( read my next book had to lose customers and your business) I'm not sure it would be worth it to bother to go in there because I'd have more...

This summer, I visited their shop in Portsmouth and tried on a dress that I was in love with, but was a little out of my price range. Disappointed, I left it behind but kept it in mind. Four months later, I messaged the shop online to ask if they had the dress still in stock, but unfortunately the answer was no. Then two weeks after that, a shop associate messaged me out of the blue to let me know that they found one more dress in their summer storage and offered to ship it to me. I said yes, and not only did they mail it promptly but they were also able to sell it to me for 50% off! The fact that they remembered that I had been looking for it and took the time to get in contact again shows an incredible attention to detail and care for their customer base. The dress itself is wonderful quality. I couldn’t be more pleased with the level of service and customer care. Thank you Bobbles...

I had the most wonderful shopping experience thanks to Sabrina and Emily! They were absolutely amazing — patient, dedicated, and incredibly helpful while I tried on clothes. Their energy was contagious, making the whole experience feel like I was on my own personal fashion show runway.

Not only does this store offer high-quality clothing at great prices, but the real highlight is the service. Sabrina and Emily truly went above and beyond to make me feel confident and stylish.

Thank you, girls, for turning what could have been an ordinary shopping trip into such a fun, unforgettable experience. I highly recommend this place — you won’t just leave with beautiful clothes, but with a...