Phone Guy Portsmouth VA — Local services in Portsmouth

Paid $100 to get a screen fixed on a iPhone 13. When picking up the phone the repairman informed me that the phone needs to be reset because “of electronic things touching while repairing the phone”. (Why didn’t they remove the battery before repairing if this is a common problem?)

I was told I would need a laptop or computer with iTunes to reset it. They then offered to reset it for an additional $50.

My son was able to reset it by himself by pressing “forgot password” and entering his Apple ID .

I feel I was taken advantage of.

I had this same screen replaced at a kiosk in square ring mall just a few months ago for $80 with no problems and...

This place is a joke. Pay almost $100 to get a screen fixed, and this guy says "if it messes up then come back" come back and all of a sudden it's "that's another $100, it's past the 30 days" "if you sign something, you should read it." If you had good product, I would not have to come back at all. And when your product fails you don't want to take responsibility. You're a joke. Would...

The manager was extremely helpful and patient with me. He was very professional. They even deducted the diagnostic fee from my total repair. My motherboard needed to be replaced and these were the most cost effective fees around. I definitely recommend this place. They treated me better than my own insurance did. I definitely be back for ALL my...