Scallops on Market Street — Local services in Portsmouth

After purchasing over $100 worth of items yesterday, one of the beaded bracelets broke within two hours of wearing it. We returned to the shop and explained to the clerk what happened and her response was, 'it's not my shop so I can't do anything'. The owner was apparently at their other shop several blocks away. She suggested we go find her there to ask her personally. Are you kidding I thought? Can you please call and ask her I said? She did reluctantly and had a bit of an attitude as she clearly didn't want to be bothered. The owner verdict was 'no' so we walked the several blocks and spoke to her ourselves. When we arrived we were told she was in the basement snd we needed to go around back and down to find her. 'Can you please get her?' I asked. We explained and all was resolved as it should've been initially. As a business owner i couldn't imagine less customer service. Will...

Lovely items. Poor customer service. The person assisting us had an attitude until I gently put her in her place. She was older with shoulder length gray/brown hair and glasses. I suspect the owner. Bought a beautiful glass heart for a friend. When she was snippy I pushed back and then she changed her tone. After working 28 years in retail in my former career if you don’t want to be pleasant then find another field to work in. I knew my friend would love it so I bought it. If it was for me I would...

Such a beautiful store. I found an amazing rare collection of shells and more here. Purchased a few for daughter and she loved them. Definitely worth a visit in Portsmouth. The store is directly on the...