Poway Vacuum and Sewing — Local services in Poway

Very disappointed with their lack of Customer Service ...they broke my machine while servicing, and while I know accidents happen, the lack of communication regarding repair has been horrible! I was told it would likely be fixed 3 days ago or at minimum they would call me with update at end of the day ....never happened. I told them that time was of the essence because I have projects in the works that I must finish. I have yet to receive a call from them, each day I have to call them or I hear nothing. As it stands, today is day 4 and I still do not have my machine or any info regarding timeline to fix ...I have decided to drive over the shop today. So very fustrating!

Update: HORRIBLE service!! I called before driving by and was told by employee that, "it is in the line-up. We are very busy and will get to it as soon as we can!" I expressed my fustration that I had been told it was being worked on 4 days ago ...I asked to speak to the owner but was told he was with a customer and would call when he was done. I did not hear back within an hour, so I decided to drive by ....horrible experience!! He yelled at me immediately that I was expecting too much, he was working 14 hours a day and I was adding to his stress. I said (yes, I yelled back...not my finest moment) that he was stressing me and that he was the one that has lied to me at every turn stating that he was working on my machine ...I stated that I wanted my machine and already had a PFAFF specialist lined up to fix it. He continued to yell (he was out of control) but finally gave me my machine back!! Repairs are being made at Paradise Sewing only a few blocks away.

2nd update: Machine fixed and working beautifully ... fortunately Paradise sewing notice that the wrong light bulb have been put in by Poway Vacuum. Had this not been discovered, it's likely that the computer unit in my machine would have been blown costing thousands. Once again I reiterate, stay away from Poway...

As a fashion designer for swimwear I rely on sewing machines that can get the job done. I purchased a Singer Serger a year ago online and that was a mistake. The tension was off and I was unable to see my swim pieces. I called this shop and spoke with Jessie the sales clerk who also repairs seeing machines. He was very informative and suggested a certain machine for my needs. The price he quoted for the machine was not unreasonable either. I went in and found Bernina machines which are well known in the sewing world. I ended up with a Bernette b44 funlock serger. I brought it home and it works like a dream. I was able to see my swim pieces and get ready for upcoming season and shows. This shop honors warranties and will match prices of their competitors. It is nice to be able to talk to a live person about this and have a shop I can go to for help or supplies. Awesome customer service and I will be using them for...

I took my 15 year old Sharp Twin Energy vacuums here and told them I thought I needed a new vacuum. They said "All it needed was a good cleaning." I got it back a week later as good as new. They fixed the power cord; which had a hole in it & made it work. I came home and vacuumed the carper and the fibers stood up. My carpet looked great. The people were friendly and very helpful. They could of sold me a new vacuum, but they were honest and just fixed my old on. It only cost me $40.00. I also have a cordless vac for the hardwood/carpet that was making a bad noise. They fixed that too for $25.00. I am sooooooo happy. My...