Rex Trophies — Local services in Poway

Made the effort to drive to this place to get a custom award for a teacher made. Person at the front was incredibly, sarcastically rude, did not allow me to ask questions and kept interrupting to refer me to “the website” without eliciting any of my concerns, and treated me as if my decision to waste the effort and gas money and come in to the store was a shocking and ridiculous thing to do for a custom design. Hey Rex: If I wanted an award made online, I’d go to amazon. Hey everyone else: Stay away from this place. I went to another store a few miles up the I- 15 and we all had a good laugh about the story. I was in and out (and had my order completed) in less than 15 minutes. A lesson in how local businesses continue to fail: by losing focus on what they (should) specialize in— human...

Amazing staff with expert craftsmanship at a great price- what more could you ask for? Katie was extremely friendly and was able to work with me to get my project done with the requirements at hand. The final product, a plaque, was perfect and my coworker absolutely LOVED it! Before coming to Rex Trophies, I looked online at a few of the larger, mail-order companies. Prices were ridiculous and the turn-around time was way outside what I was looking for. Support local business, get your awards, trophies, medals, ribbons, rings, pins, engraved plates and more from Rex Trophies in Poway,...

RUDE and lack courteous customer correspondence. Contacted Rex Trophies via email on numerous occasions inquiring about a product which is part of their website catalogue. Can understand that one can get irate by receiving repeats of an email but it should be an indication that the prospective customer is desperately in search of the product. It however in no manner justifies the rude reply received from Rex Trophies and hereby I quote "No. Do not email again". Honestly very disappointed in Rex Trophies especially after reading all the...