The Home Depot — Local services in Powder Springs

I am extremely disappointed in your store in Powder Springs, Ga and how I was given the run around. I paid for a brand-new whirlpool stove in September of 2016 and had it installed. The store apparently hired a third-party company (Spirit) to install my stove. The company never grounded the stove which was confirmed by two separate companies that have come and looked at our stove. I went to the home depot location to speak with the manager (Branden). He directed me to Whirl Pool even though I stated that the first repair company stated it was installed incorrectly. I contacted Whirl Pool and was told that installation was not covered in our warranty and was directed back to home depot. I once again went back to the store to speak to the same manager. I was told I needed to file a claim with them and they would file a claim with Spirit. 3 days later spirit contacted me and asked for information, which I provided, I even provided pictures and a write up from the first company to spirit. I was told that I spirit would contact me again to schedule a time for an insurance person to come and look at the stove. Another 3 days later, I received a letter from spirt (I was never called to schedule the insurance person) stating they want another estimate and more information. As you can tell by now it has been WEEKS since I have been able to use my stove and cook for my very young child. This is absolutely absurd. I am having to go weeks without getting to use my new stove that I paid close to $800 because a company that your company hired, installed my stove incorrectly. I as the customer should not have to go through all of this because of a mistake that I had no part in. After looking up Spirit, It is very apparent that that company has AWFUL reviews. Choosing the cheapest company to deliver, install, your products is NOT what is in the best interest of the costumer. Here I am 4 weeks later, and I still DO NOT HAVE a repaired stove/oven. Shame on you...

I have been a loyal customer of Home Depot for nearly eight years, and while my experiences have been generally positive, my recent interactions have been deeply disappointing. On Black Friday (November 29, 2024), I purchased a washer and dryer and scheduled a delivery/installation for December 4, 2024, which was the earliest available date. I took time off work to be present for the delivery, but unfortunately, there was a no-call, no-show.

I contacted the store on the scheduled delivery date, and another delivery was arranged for December 5, 2024. Once again, I took time off work to wait, only to experience another no-call, no-show. I called the store again and was directed to HomeDepot.com’s customer service. After waiting for 40 minutes, the representative answered and informed me that the store should not have scheduled a redelivery for December 5 (Not sure how that addresses my concern or the fact that I had to take time off from work).

At this point, I had already uninstalled and moved my old washer in anticipation of the new one being installed, further compounding the inconvenience.

I then requested to speak with a manager and was connected with Logan, who not only failed to provide escalation contact information but also wrongly accused me of using foul language during our conversation. I want to make it clear that I did not swear or use inappropriate language, but Logan's accusation seemed like a tactic to end the conversation without addressing my concerns.

As of now, I still have no confirmed delivery date for the washer and dryer I’ve already paid for. This entire experience has been extremely frustrating, and I no longer feel confident in Home Depot’s ability to meet basic customer service expectations.

Given the ongoing issues and lack of resolution, I will be taking my future business to Lowe’s (of course I still need my...

This store is terrible. Once last summer I was buying plants. I had a cart in garden shop but stepped out to see plants outside. The girl locked the garden shop door. I told her my cart was inside but she said she had to close before the store did. I had parked close to garden shop. So I’m order to buy the plants k was told k would have to check out up front. I’m 80 years old and I would have to come in front walk to garden center get my cart, walk back to front check out and walk back to where I parked in front of garden center. Needless to say I didn’t buy plants!!! I didn’t shop there for a long time but decided lately. I had another horrible experience. I dropped by store to pay my bill of $84 where I charged my Christmas tree. I presented my Discover card. Two different CSR kept saying my card was declined. I knew it wasn’t because I had already used it twice that day. K have a large available credit line. I called Discover while standing there. She said it is not declined or I would see it!! Finally some female strolled over to say “you have to pay with bank card, check or cash. How was I to know that. Why didn’t CSR’s know that. I was so mad at being embarrassed like I was trying to use a bad credit card. The policy may be true but that’s not the point. How was I to know and why didn’t those reps know that. I wasted at least half hour of my time during a very busy season. I tore up my Home Depot credit card at service desk. There was NO “sorry” or any apology. I’m sure you personally do business with poor customer service…..I won’t...