Michaels — Local services in Prattville

We visited on Thanksgiving and we encountered a young lady who was giving a police report due to someone shoplifting. She was very friendly in the middle of chaos and on a holiday. She could've easily had a disgruntled attitude but she didn't let any of the negative circumstances of the day take a toll on her joy. I'm not the best on names but I will be visiting for the third time in 2 weeks tomorrow and we will get her name and I'll update this review. She was very helpful and knows her products well. We purchased a nice Christmas tree at a very good price along with a red metal tree collar. The store was clean, bright, and the staff was pleasant. It's easy to shop in a store with...

The store is alright. Last time I will be using online ordering, the first time went horrible. It takes them about three hours to pull anything and than I sat in the parking lot for 30 minutes, called them and they said they would bring it out. Half the order was cancelled and than waited another 15 mintues and went in and got it. I gave it another chance giving them the benefit of the doubt and have been waiting for them to pull FOUR yarn skeins for three and half hours. I called them and was told it was going to take another thirty minutes. One of the yarns is not in stock all of a sudden and it tales four hours to pull 3 yarn skeins? Be wary of curbsite you would be better off...

I love Michael's in Prattville, AL BUT; the employees need a crash course on appearance, how to acknowledge/speak to customers, and know the products in the store. Each department should have someone who is knowledgeable in that department. The kid that was "trying" to help me in the Cricut vinyl department had absolutely NO clue about the department. I ended up Googling for information on what I needed for my project, and his dimener was very unprofessional, hair hanging in his face, ill fitting clothes, etc. However, the girl at the register was very...