T.J. Maxx — Local services in Prosper

I made a purchase that totaled $40.03 and used a gift card to pay for it. When the cashier, Afshi, went to confirm the purchase, the computer froze. The transaction went through on my end, but the cashier swore that the transaction was cancelled. I used a gift card loaded on my Apple Wallet, so when the transaction went through, I got the notification that my balance had changed. I was told that it did not go through and my balance is the same that my card started with. I showed her and the manager, Sima, that my phone showed how much was charged and that I needed to get my money back, whether that be on a gift card, but they would not refund my money. I was told we had to wait for the computer to unfreeze before I could receive a refund. Sima was EXTREMELY rude to me and did not handle the situation correctly. We waited for 40 minutes before we decided to leave and come back. I wrote my information down and the total from the purchase. I came back about an hour later to find that the computer was back up and running and was told that the transaction was cancelled, so I wasn’t charged. Sima was incorrect and I had still been charged $40.03. I asked to see proof that the transaction was cancelled, but she laughed and would not let me see the screen that showed it (even though she had shown it to me an hour before). She only showed me a picture she took on her personal phone (and zoomed in on a part of the picture that wasn’t relevant to the issue). I asked if she could send me the picture she took for proof of the cancelled transaction. She said no, she could not send that to me (even though she was able to show it to me). I then asked for the transaction number. She’s said it was 1785. Sima was extremely rude in this situation and this ordeal took over an hour. I ended up RE-PURCHASING the two water bottles, which totaled $80.06 that I spent today at TJ Maxx. I would love to receive my $40.03 that was taken from me today. My gift card originally had $68.74 on it, but with $40.03 taken from me, it now shows that it only has $28.71 left on it. I have always loved TJ Maxx and spend a lot of money at the stores, but after today, I am disappointed in how TJ Maxx allowed their manager to treat me today.

On the other hand, the other employees were extremely kind and I know that the computer freezing was not their fault. They did all that they could, but Sima needs to be reported for how she handled this situation. She definitely put a bad taste in my mouth about TJ Maxx and left me, a pregnant woman, stressed about something that could’ve been avoided. I’m also a teacher and that gift card was gifted to me by one of my students for Christmas. I have never complained to a manager or store about incidents. This was one that warrants contacting...

I’ve been a loyal customer of this TJ Maxx location for over 3 years, visiting twice a week without fail — but today’s experience around 5 PM was incredibly disappointing.

A returns associate (name started with “Ari” or similar) was extremely rude, unprofessional, and completely untrained in customer service. I had my item, receipt, and everything under return policy — yet she gave me an attitude, shook her head, and didn’t even know how to scan a barcode from a digital receipt. Instead of trying to zoom in or rotate the phone, she gave it back and said “do it another way.” Out of courtesy, I helped her scan it — and rather than appreciate the help, she told me with a rude tone, “for today it’s okay, but next time don’t do it.” Seriously?

When I asked her to speak more respectfully, she gave more attitude and acted as if I was causing a problem. I then tried to reach the manager — the dressing room associate didn’t speak English, and another floor staff told me, “I just started my shift.” Eventually, someone went to the same rude associate and came back with a dismissive, “call the store and do whatever.”

I called, and someone answered, claimed the manager was out, then transferred me — and the call was hung up abruptly.

Unacceptable service. TJ Maxx, please train your staff to treat customers with basic respect and professionalism. You’ve lost a loyal customer because of poor hiring and even worse handling...

One of the worst customer service I have come across in the recent times. I went to return items that were bought three days ago and the cashier DANIEL was so irresponsible to begin with and claimed we might have removed the tag or used the product for one of the line item. We tried explaining him that everything should have been in the place and I am not sure why it was not on the dress. He then gave some random comment and called in the store manager SEEMA. She came out and the first comment that she mentioned was why are the clothes having a different smell. Keep in mind that the clothes that were bought were not even removed from the bag that we bought in and it had just been 3 days from when we bought the clothes and all the price tags and hangers were intact and all she was mentioning is we cannot really do anything because the clothes were bought in a different store. I failed to understand that comment. And the funny part after all this the tag was present on the cloth and cashier was least bothered to look for the tag and passed random comments and accusations. The most irritating thing was the way that both cashier and store manager reacted. I have been shopping in Tj Maxx for over more than 15 years now and never had this experience. It would be really appreciated and great if Tj Maxx hired the right management with people management skills. Tj Maxx could have done better with the...