Sabaidee Lao & Thai Street Food - Prosper — Restaurant in Prosper

We're glad a thai place opened up near prosper, but the service here just downright sucks. The food is good when they happen to make it right. We've eaten here more than half a dozen times, and they messed up the spice level more than 75% of the time. I like level 5 and my wife is a level 1 on spiciness. It sucks we our orders are mixed, and we have to swap food. To be safe, we end up ordering the same noodle dish just in case, so our spicy preference doesn't ruin the meal. But after the last time, we're not going back here until their service or management improves. The last time we order, we waited 50 mins for takeout. Since I have just an hour for lunch, we ordered takeout (2 noodles + 1 app) right when they opened for the day. We were told 10-15 mins over the phone, which we thought was reasonable. Maybe a couple of orders got in before ours. We get there 15 mins and was then constantly told by the girl up front that our order will be done soon. Other people came in, picked up their food and left. Finally, after 15 mins of standing there (30 mins after placing the order), we complained. That's when they finally realized they forgot our order! (girl spoke to the guy in the kitchen who looks to be in charge or the manager). She then told us the kitchen messed up the numbering and started working on our order "right away". 15 mins later (45 mins after placing the order)! we asked again, where is our food. At this point, the girl up front avoids eye contact with us, as we are standing there furious. More people come in, get their order, and leave. Finally, we get our order, 50 mins after placing it. My lunch hour is more or less over, and I don't have time to eat the food. Oh, and they stapled our order receipt to the bag. Our order is #3, meaning we were the 3rd order placed that day. Hint to the kitchen, if you're working on order #20+, and ticket #3 is still sitting there, you might want to ask what is going on, and then go outside to apologize to the customer. Horrible service and management. not going back. We've decided to just drive further...

UGLY DELICIOUS My son recommended this place but I was too lazy to leave the bed and Netflix so we called in our order: veggie rolls, sticky rice, Tom Kha soup spice level 2 (should have gone for 4 or 5 since the base they use is a bit sweet but still very delicious) #13 combo meat, #17 red curry spice level 3 (was perfect actually for the type of curry) and I ordered a Pad Thai Shrimp (definitely got my money’s worth in Shrimp and they were perfectly cooked/not gummy.) They requested that I pay over the phone which caught me off guard so be prepared, yeah it made me cautious but what the heck I figured people have probably left them stuck with orders and not paid. The prosper location needs to add online payment on their website quickly because we will definitely be ordering again soon. The pictures showed how the food arrived and I was ready to be disappointed but once we tasted the food, not only was all forgiven, we quickly submitted to our tasty delight. Ok pretty corny but you get the gist- the food is good!!! I agree with another reviewer that some meals are a bit sweet like my pad thai and Tom kha soup but the rest is perfect and you can always off set the sweetness by increasing the spice level. I highly recommend ordering a side of sticking rice for your soups. My only complaint was that they were out of heavenly beef; hopefully we will get to taste it soon. Nice job Sabaidee! Us McKinnian and the Prosper folk are lucky to have you!! PS, store your leftovers without the foil underneath to avoid the metallic...

I arrived and placed a take out order for my family. At this time there was one table seated in the dining space. I waited for my food 35 minutes while the restaurant filled. At the 50 minute mark I asked why I had ordered before all these people, yet they all were eating their food and I had no acknowledgement from the staff. The girl made eye contact and informed me that dine in orders get priority before take out orders. ?!? The adult person at the counter overheard the girl and apparently started my order at this point. Total wait 1 hour 15minutes. I would have left if they would have refunded my money. Was emptily "thanked for my patience" (as if I had a choice short of abandoning payment and leaving empty handed). Granted they were busy. But a restaurant should be able to function during prime business hours. This was the type of experience that would make most people never return. Food was unusually oily compared to the quality they usually prepare. Fresh ingredients overcooked to mush. Based on my experience, I not recommend take out during evening rush. They always do a great job when they aren't under pressure / busy. Emailed the business management directly and received no acknowledgment about...