Sabaidee Lao & Thai Street Food - Prosper

We're glad a thai place opened up near prosper, but the service here just downright sucks. The food is good when they happen to make it right. We've eaten here more than half a dozen times, and they messed up the spice level more than 75% of the time. I like level 5 and my wife is a level 1 on spiciness. It sucks we our orders are mixed, and we have to swap food. To be safe, we end up ordering the same noodle dish just in case, so our spicy preference doesn't ruin the meal. But after the last time, we're not going back here until their service or management improves. The last time we order, we waited 50 mins for takeout. Since I have just an hour for lunch, we ordered takeout (2 noodles + 1 app) right when they opened for the day. We were told 10-15 mins over the phone, which we thought was reasonable. Maybe a couple of orders got in before ours. We get there 15 mins and was then constantly told by the girl up front that our order will be done soon. Other people came in, picked up their food and left. Finally, after 15 mins of standing there (30 mins after placing the order), we complained. That's when they finally realized they forgot our order! (girl spoke to the guy in the kitchen who looks to be in charge or the manager). She then told us the kitchen messed up the numbering and started working on our order "right away". 15 mins later (45 mins after placing the order)! we asked again, where is our food. At this point, the girl up front avoids eye contact with us, as we are standing there furious. More people come in, get their order, and leave. Finally, we get our order, 50 mins after placing it. My lunch hour is more or less over, and I don't have time to eat the food. Oh, and they stapled our order receipt to the bag. Our order is #3, meaning we were the 3rd order placed that day. Hint to the kitchen, if you're working on order #20+, and ticket #3 is still sitting there, you might want to ask what is going on, and then go outside to apologize to the customer. Horrible service and management. not going back. We've decided to just drive further into Frisco.