Pie Five Pizza — Restaurant in Prosper

First time at this location and I will have to say that this place needs a good cleaning. It looks to me that not one surface has been wiped in a few days. So I took a trip to the restroom to wash my hands and to my surprise it was very clean. You know you have to check the restroom when you come down to it. Upon my arrival at 5 ish, one other customer waiting for their to go pizza, two employees in view each and every table had not been wiped, chairs scattered about, floor littered with pizza toppings and crust. As I ordered, the glass sneeze guard that covers the pizza toppings caught my attention. Inside and outside of the glass was spotted with tomato sauce, oil, and other fluids all the way down to cashier. Trying not to skip the fact that the guy preparing my pizza looked very clean but when he turned around to prepare my crust I noticed that the table he worked had also been skipped when cleaning after a few customers should have been done.

After paying for our order we went to the drink station to get our drinks and I saw that surfaces had not been cleaned here too. Since this is a likely transfer of bacteria area it should be cleaned often. All of the surfaces surrounding the drink machine needed major attention including the drink machine itself. The opening of the ice dispenser could use a little attention too. Once again the floor in this area littered with pizza debris. The walls needed to be wiped down around the drink area even the tile base trim could use a cleaning. Walls in the booth that I sat in had kids hand prints smeared. I have done most of my review while siting in the booth eating. I have stopped eating due to the pickled taste that I just got and I didn’t have anything on my pizza that was pickled. Chicken carbonara crispy thin. I am assuming the lady wearing the red shirt was management not totally sure but as we arrived she was on her laptop and phone sitting at a high top table while the other employee in a black shirt was helping the other customer. Just a suggestion, clean after customers leave. Wipe down tables chairs and booths so they can be used again. Wipe down surfaces that are obviously not wiped but can be seen by the customer. Clearing tables of pizza boxes is a good thing too, especially the very first booth by the checkout. Will be a while before I come back to this location. Cleaning needs to be done before...

While waiting for our pizza we noticed a cutting board and pizza cutter was used on 2 pepperoni pizza which wasn’t an issue. We asked the worker kindly if she can use another one since we can’t have pork for religious reason. She went to the back and one of the pizzas was finished and another worker went ahead and cut the pizza with the pepperoni infected items. Honestly wasn’t a big deal. But this is where the workers started being rude. The girl who didn’t know to use a dirty pizza cutter got annoyed I asked for a remake bc of the reasonings and she proceeded to throw the pizza away with attitude like she wasn’t getting paid to work there or the ingredients were coming from her pockets. The first girl who made the pizza originally that went to the back went ahead and made the remade the pizza. Our other pizza was finished so the nice girl took it out but accidentally was about to use the pizza cutter that touched the dirty oiled up cutting board. Again no issue, the girl asked her friend to double check even tho we stated it touched the board and the girl started bringing her tone up and said she never did anything. At this point the girl disregarded her because she knew her tone was disrespectful and she used a new cutter. Again all good. But after the two girls proceeded to go to the back and hide in a corner and whisper, thinking we couldn’t hear them then pretended to be wiping down a counter when I walked up. At this point we asked for a refund and the manager came up. The girl acted surprised why we wanted the refund manager looked dismissive like it wasn’t a reason to not wanna get the food anymore. All in all they should’ve had a protocol in place to use separate cutting boards and cutting knives for food for meat and vegetarian. We were fine with a remake for their mistake. But the overall attitude because they had to work a little extra wasn’t needed. Not everyone likes the oil from meat on there pizza nor can they all eat it due to religious...

They have 5 signature or prominently displayed pizzas. I went in today specifically to try the Tandoori Feather pizza. They only had 1 guy up front and he was making a salad so he asked me to wait. After waiting for a couple of minutes for him to wrap up his salad, he told me that they didn't have enough ingredients to make the pizza. Huge fail. Would recommend if you have poor management of ingredient resupply that you stick a sign up over the specific pizza that you were too stupid to ensure ingredients were stocked for. This way if a customer wants a specific type, but you can't make it, they can discover this information right away. I won't be back. They had literally 1 customer when I went in and it seemed they were overwhelmed. I left and went to the restaurant next door.

Response to Restaurant from 9/12/2022: Thank you for the offer, but I'm not interested. The time to make it right would have been when I was there. I don't eat pizza very much and I'm not in the area very much. This was a first and last impression for me. I will bump this review to 2 stars though for you reaching out. You can keep your pizza, from what I saw it would have been terrible anyway. Have a good day!

update 9/14/2022: The original restaurant rep that posted an offer for a free pizza has deleted his offer when I didn't accept. I don't get excited about an offer to provide bad service again, sorry. Pizza is a dime a dozen. Bumping this review down again to 1 star since the restaurant contact comment was deleted and I would give ZERO stars if I could. Very cowardly to remove your offer. The place looked dirty with terrible service! Avoid...