Smallcakes Cupcakery & Creamery Prosper — Restaurant in Prosper

I don't often have a hard time with reviews, but this one is different. I have gone back and forth wanting it to be as good as possible. From a product and service standpoint, many items were sold out including the featured items. The girls helping laughed when telling customers that they hadn't had time to make more ice cream that was out time after time. One of the servers went between looking bored while the other one was working hard trying to assisting in a bizarre manner. At one point, she stood on a stool and completely leaned over the ice cream with hair that should have been put back hanging down. One person in our party decided to skip ordering upon witnessing that and really wanted to leave. We completed our order, sat down, but my husband decided to leave before finishing his order with the table situation. I didn't finish my order as well being the ice cream available didn't mesh well with the cupcake. It was a real bummer having looked forward to the opening.

From a housekeeping perspective, the place didn't have a clean table inside or out. The counters didn't look any better. I had to ask for a fork being the jar was empty and there wasn't one to be found. The garbage was full. To be fair, it was very busy. There are things that there just isn't an excuse for if you want to stay in business, though.

The taste review is positive. Everything we were able to get was delicious on an individual basis. The concept is great, cases looked like they could be cute and the cupcakes in a jar look like the perfect little sweet gift. Hopefully it is a better experience if we return, the service matches the taste and this review can be updated to reflect that. I am going to raise from my original 2-star review to a 3-star because of the concept and hoping this was...

UPDATE: The company acknowledge the issues apologized and gave a full refund for my order also stated they spoke to the employees. I totally appreciate that.

I went into the prosper location on 12/10/2020. First in I was not acknowledge at all. The workers were assisting other so I didn't mind to much on that. Once the male workers finished he immediately went to the back not once asking if I was ready to order. That should have been my exit sign but I waited. Then the female worker finished with the customer and rang her up. Showing her were to sign and getting everything wrapped up for her. then it was my turn the female worker took my order but I noticed she didn't change the gloves. Once I made mention to her about everything she had done and ask aren't you suppose to change the gloves before you touch the cupcakes Im requesting. She said and I quote we don't have to but if you like I will. We are dealing with a pandemic and you have to ask if I want you to change gloves. she changed the gloves but didn't change the cupcakes but on the last one. I got my purchase and left. But I'm writing this review because the behavior of both these workers were unacceptable. This is a training opportunity that I hope doesn't get overlooked. I could even enjoy the cupcakes because the more I thought about the girl not changing her grove I wonder if she had the gloves on doing all her interactions and not changing them. Ive gone to other smallcakes locations before but if this is how business is done I will not...

I ordered a smash cake a month in advance to my daughters 1st birthday . I sent an image of what I wanted it to look like and they said they could make it look like the picture . My daughters party was at 12 and she said we could pick it up at 11 that day . When my husband went to pick it up , she said it wasn’t ready and to come back at 12 . I had to send my in laws to pick it up after my daughters party had started . When they arrived , they still had to wait 30 minutes for it to be done . When they got back with the cake , it looked nothing like the picture I had sent . It looked like they had forgotten about making it and put it together real fast after my husband had tried to go pick it up. I emailed in regards to my disappointment with the cake and have still never heard back. The first pic is the cake we got (plain pink icing , piped snowflakes ) . Second pic is what I wanted (ombré icing with fondant...