Shoe Dept. Encore — Local services in Provo

I have bought shoes from this place a few times. They have a decent selection of fashion-sport shoes. But some of their shoes are really poor quality. I have bought for myself and my husband hiking shoes from here and they were comfortable at the store but they were not good for outdoor use. I thought it was because I had not worn them in but they are literally just bad shoes. We get blisters every time we wear them. Waste of $150 for both shoes. I also bought some high heels and those also blister my foot real good. Poor quality shoes are bad enough but today was my breaking point for ever shopping or supporting this store. My husband gave me several gift cards as a birthday gifts and I have been using the cards from time to time so I decided to use them today. It was just my luck that no one at the store knew how do transactions with gift cards. In fact they wanted to know exactly how much was on the gift cards because they couldn't check it themselves on their system. Heck, I hardly know what's the exact amount in my bank account. So anyways, this manager spends one whole hour talking to 3 different managers just trying to figure out how she can apply my credit to my payment. After she applied all 4 gift cards worth $10 each and she had scanned my credit card and wasted an hour of my time, she had the audacity to tell me I still owed $10. I took a good look at my receipt knowing this incompetent worker is not about to take another $10 out of me for no reason. Don't come here. Don't waste your time buying poor quality shoes from here. Don't EVER buy gift...

The woman manager at this place is an overbearing, extremely unpleasant person, who really needs to learn something about customer service. It is very unlikely that I will ever go back to this place. I did not know the operations of how this store worked, so when I ask for the other shoe, she proceeded to lecture me like I was a child about how she would have to follow me around the store if she were to give me the other shoe, to make sure I didn't steal it. I had no idea you had to go and get the other shoe at the counter after purchases.

it's sad, because I really enjoyed the variety of shoes and the wide selection, but like I said it's doubtful I will spend my...

There is construction going on in the unit above them and it is so loud it sent myself and two of my three children into panic/anxiety attacks. The noise was loud enough you couldn't hold a conversation at a normal volume. Also, they don't carry ecco brand shoes, I'm looking for a dress/casual combo that ecco makes in their mok line. In their defense, even though Dillards (also in the provo town center) does carry ecco, their selection didn't include the shoe style I was looking for that I had seen on the ecco...