Verizon — Local services in Purcellville

Are you a “mature” adult who isn’t particularly “savvy” when it comes to technology? You want a new cell phone but dread walking into a provider’s store because you don’t even know what questions to ask? Well, you can put your fears to rest! The staff at the Verizon Store in Purcellville is the most welcoming, helpful and patient group of knowledgeable technology sales folks with whom I have ever worked.

My phone was old, and I knew it. Always making sure I had a charger with me became my normal. My 26 year old daughter told me it was TIME. Time to bite the bullet and get a new phone. Buying a phone these days is a big financial decision so I coerced her into going with me, thinking I would need her to translate the phone/computer lingo and, if I’m totally honest, make a decision for me. We walked into the store (I had been to this store more than a few times over the years), and I immediately noticed a significant change in the layout. Instead of one high counter, there were now three or four actual desks, each with a sales person happy to sit down with an individual customer, listen carefully to his or her needs/expectations and then offer his opinion as to which phone would best meet those needs. I was ready to purchase one of the new, more expensive phones, but—did I say he listened carefully?—Nick explained why I would be happy with an older but more than adequate phone in that lineup. I wanted a screen protector so he put one of those on my new phone. He explained how I could get a credit for turning in my old phone. And he did all of this so that it was coherent to me. He and the experience were, hands down, the most helpful, stress-less phone buying experience I have EVER had.

The next day I returned because my phone kept asking for my old AOL, instead of GMAIL, password. I couldn’t figure out how to fix it. So I returned, hoping someone could help me. An associate—I believe Rick—did help me and, once again, I left happy. My daughter told me I should not have asked them for software help because their job was to sell hardware. Software, hardware, I just need the %$#@^* phone to work. Purcellville Verizon made that happen. They are special and definitely...

I decided to switch my phone services (mobile, copper wired landline) to Verizon Wireless at my local Verizon Wireless store in Purcellville VA. Since I had to move 2-iPhones, 1-iPAD, and 1-landline + shut down an iPhone and iPAD, it was complicated. This was compounded by the fact that my husband, who normally deals with this, had passed away and I am not technically savvy. Kirby Ulmer, my main communication consultant, and the other individuals (Anthony, Don) at the Purcellville store worked together for 7 days to complete this transfer. They were all committed, helpful, and worked together to get all my devices running on Verizon. They explained what needed to be done and executed much of the work details in the store. Kirby promised that he would make this happen and would work with me until I was happy. I was in the store for 6 consecutive days working out the details including setting up the account and billing, how I could get 2-$150 gift card for transferring 2 iPhones, how I could save money on my monthly bill, setting up voicemail, transferring data to one iPAD, shutting down and wiping another iPAD, setting up the WiFi account, installing a new box for the landline, connecting the FAX machine to the new landline box, transferring the home security system which relies on the phone system, testing the system to make sure it all worked properly. Through it all, Kirby was extremely patient and tolerant working out all the details of my specific needs and system, including coming out to the house to set up a device and test the home landline. He called every day to check and make sure the wireless was working and when it wasn’t to try and resolve the issues as they came up. In the end, all my wireless devices are now working on the Verizon system. I was thrilled to have experienced such excellent and consistent customer service for my wireless needs at the Purcellville Verizon...

VERIZON IN GENERAL. Cussed out twice in the past month by customer service and financial services. Cut service multiple times before payment was due. Had rep argue saying service was Cut because the bill was due on the 18th. The current date was the 13th. Cut service when payment was made with a different card not listed on the account. Cut several times in one week for no reason. Got transferred multiple times and was charged 10 dollars per transfer. Charged a total of $80.00 for one phone call. Issue never resolved. Cut an entire line for which I just bought a brand new S22 Ultra 5G when I asked about putting it in vacation mode. Was told I had to make payment arrangements on a phone I just bought ( the phone was less than 3 weeks old) and the situation was my fault. Verizon ended doing a bring your own phone plan???? No apology....no account credits.

after years. FINALLY HAD ENOUGH....HOWEVER

Would not allow me access back into my account to get information. Would only allow me to make a payment over the phone to a rep THOUGHT THIS WAS AGAINST POLICY.....SECURED AUTOMATED SYSTEM ONLY??? Will not provide me with a port pin for a phone number that came from T-mobile.

All of these lies, promises, deceit can be reviewed through

Verizon system transcripts Email Text messages Recorded phone calls by myself and Verizon. Third party Witnesses....either on the phone (XFINITY) was one witness or a third party listening in.

Now I see why so many people have told me they left VERIZON and still fighting this company for a phone number I have had since before Androids even existed. ...